Front Desk Associate

Company Overview

White Rainbow is a boutique hospitality development and operations company dedicated to revitalizing independent hotels across the Adirondacks, Vermont, and the greater Northeast. We combine hands‑on management with a focus on design, branding, and long‑term community partnerships to create properties with soul and elevate guest experiences.

Job Overview

We are looking for an experienced housekeeper who is also comfortable working the front desk. This is a step up from our standard housekeeping role: you will keep our guest rooms and common spaces to a high standard, and you will also be one of the faces guests meet at check‑in.

The position supports two of our Lake Placid properties, The Boha Hotel and Hotel St. Moritz. Because you will work directly with guests, strong communication skills are essential. We are looking for someone who takes pride in the details, works well on their own, and can move easily between cleaning a room and helping a guest at the desk.

Housekeeping

• Clean and prepare guest rooms to White Rainbow standards, including bathrooms, linens, surfaces, and floors.
• Keep the lobby, lounges, hallways, outdoor spaces, and service areas clean and guest‑ready.
• Restock rooms and housekeeping closets with linens, towels, toiletries, and amenities.
• Wash, dry, and fold linens and towels, treat stains, and keep the laundry room clean and organized.
• Flag linens that are worn or past use, and let management know when supplies run low.
• Report maintenance issues, room damage, and safety hazards promptly.
• Follow health and safety standards in all cleaning work.

Front Desk

• Greet guests warmly and handle check‑in and check‑out.
• Answer phones and emails, respond to guest questions, and share local recommendations.
• Process reservations, payments, and room assignments in the hotel's systems.
• Handle guest concerns professionally and elevate to management when needed.

Team Support

• Help train new housekeeping staff on our standards and procedures.
• Check your own work before finishing a room or task.

Requirements

• 1–2+ years of hotel housekeeping experience. Front desk or guest service experience is a strong plus.
• Clear, friendly communication with guests and coworkers, in person and on the phone.
• Strong attention to detail and a commitment to high standards.
• Good time management and the ability to work independently or as part of a small team.
• Comfortable with physical work, including lifting, bending, and being on your feet for a full shift.
• A flexible schedule, including weekends and holidays as needed.
• Reliable, punctual, and professional in appearance and conduct.

Why Join White Rainbow?

• Full‑time, year‑round position, 32–40 hours per week
• Scheduling that works with your availability where possible
• Paid time off
• Hands‑on training in front desk and guest service, with room to grow as we add properties
• Be part of a small, fast‑growing hospitality company
• Opportunities to grow into lead and hotel management roles

Join us to be part of a passionate team committed to creating welcoming environments where every guest feels valued. Your energy and dedication will help us deliver exceptional hospitality experiences that leave a lasting impression!