Advanced Medical Support Assistant

Whole Health System Of Care

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major Duties:

- Provide a wide range of technical and administrative support to physicians, nurses, physician assistants, and other clinical staff who deliver direct patient care.

- Serve as a primary source of patient care and patient flow information, offering key administrative advice and guidance to the patient care team.

- Perform clerical work that supports patient care and treatment across assigned services or clinics.

- Work primarily within an assigned service or clinic, but may provide coverage for primary care, specialty care, Call Center, Urgent Care, or interdisciplinary care teams as needed.

- Carry out scheduling duties in accordance with the National Scheduling Directive, using PC applications, VistA systems, and the Federal Electronic Health Record (EHR).

- Provide specialized administrative patient support within an interdisciplinary coordinated care delivery model.

- Use specialized administrative judgment and apply flexible clinical flow processes to support access to care across multiple clinics, specialties, and community care resources.

- Recommend changes to clinic procedures based on current administrative guidelines.

- Utilize numerous advanced patient systems to support multiple clinics in a coordinated care delivery model.

- Coordinate with patient care teams to review clinic appointment availability and utilization, ensuring schedules are closely monitored and adjusted to meet clinic needs.

- Maintain effective and efficient communication with patients, care teams, VA medical centers, and external agencies, including:

• Assisting communication during inpatient-to-outpatient discharge
• Contacting non-VA facilities
• Preparing correspondence to notify patients of normal lab results
• Managing follow-up systems for consults, tests, and other care needs

- Process incoming Secure Messaging through MyHealtheVet and coordinate with care teams as appropriate.

- Participate in team huddles and meetings to manage, plan, problem solve, and follow up on patient care through shared information and collaboration.

- Set priorities and deadlines, adjusting workflow and task sequencing to meet team and patient needs.

- Identify incomplete encounters and communicate results to providers; assist teams in reinforcing plans of care and self-help solutions.

- Enter required information into the electronic record, monitor pre-appointment requirements, and assure patient readiness for visits and procedures.

- Manage patient systems to verify and validate information accuracy, resolving discrepancies as needed.

- Evaluate patient information and clinic schedule lists to determine if a patient requires an immediate appointment.

- Inform team members about shared patients, including those receiving care at multiple VA centers or in the community.

- Use word processing and office automation software to store and retrieve documents, format correspondence and reports, activate printers, and send/receive e-mail.

- Performs other related duties as assigned, tailored to the needs of the specific service or unit.

NOTE: This announcement will be used to fill positions in multiple locations/multiple departments. You may be contacted by more than one hiring manager for consideration.

Work Schedule: Most tours will be Monday - Friday, 8:00am - 4:30pm; few other tours may be available

Telework: Not available for most positions; few positions have ad-hoc telework eligibility according to VA policy

Functional Statement #: Multiple

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized