Director II Clinical Operations

Director

Our client is looking for a strategic thinker with a proven track record of leading a high-performing team to establish and manage the Enrolment and Billing function related to Health Insurance Exchange/Marketplace/Covered California product operations.

Client is hoping you will join us as a Director Premium Billing and Member Enrolment (Director II) and help shape the future of healthcare where you’ll be an integral part of our Operations Management team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. Client is looking for a strategic thinker with a proven track record of leading a high-performing team to establish and manage the Enrolment and Billing function related to Health Insurance. As the Director, you'll serve in a leadership role to define and scale up their own team, roadmap, implement, and manage operationalization of this capability to Client, and drive closing the people, process, and technological gaps between current state and future state operations to support enrolment and billing capabilities for the Covered California line of business. This role will be critical in standing up and continuing to successfully execute seamless enrolment, accurate billing, and regulatory compliance for the product line expansion. Together, we are building a stronger, more equitable health system.

Your Contributions To the Team:

• 45% - Leadership Functions
  • Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
  • Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals/priorities for the department.
  • Directs, hires and trains department managers and staff.
  • Reviews and develops the performance of department staff and sets monthly or quarterly goals.
  • Serves as the key point of contact and advisor for executive leadership when making strategic decisions impacting the operations of the Enrolment and Billing function for client.
  • Develops and executes the 12–18-month roadmap to operationalize Enrolment and Billing capabilities for Covered California line of business - integrating with existing Medi-Cal workflows (where applicable), defining new operational processes, and configuring existing and/or new systems to support Covered California line of business.
  • Builds out and leads Enrolment and Billing function for client (i.e., recruiting, coaching, and retaining team, setting up governance structure, collaborating cross-functionally with other client’s functions to identify teams' dependencies, etc.).
  • Oversees the timely and accurate completion of Covered California enrolment capabilities inclusive of ingestion and processing of 834 enrolment files, plan changes, cancellations, and grace-period management per Covered California rules.
• 50% - Program Oversight
  • Implements and oversees end-to-end premium billing capability —including invoice generation, member payments, financial reconciliation (including subsidies) and refunds—ensuring regulatory compliance.
  • Reconciles membership and premium data with Covered California and internally for client to support regulatory requirements and data accuracy internally on a cyclical basis.
  • Manages the end-to-end enrolment and billing processing and reconciliation for the off-exchange population.
  • Oversees integration and management of the enrolment and billing capabilities that third party vendors and delegated health network are responsible and accountable for.
  • Leads vendor and technology selection for vended capabilities and oversees implementation and integration with the organization’s processes and technologies.
  • Leads the development of processes and configuration of core admin system to support implementation and ongoing optimization of the premium billing capability for client - inclusive of partnering with Client Information Technology teams (and potentially vendor teams), overseeing system and data integrations, etc.
  • Develops and manages the annual departmental budget.

5% - Other

• • Completes other projects and duties as assigned.

Do You Have What the Role Requires?

• Bachelor’s degree in business, health administration, finance, or related field PLUS 7 years in health-plan operations with at least 5 years in health insurance exchange/marketplace and/or commercial Individual and Family Plan (IFP) enrolment and billing required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
• 3 years of progressive management/leadership experience required.

You’ll Stand Out More If You Possess the Following:

• Knowledge and prior experience at a health plan leading enrolment and billing functions for an exchange or commercial product.
• Specific experience with Covered California.

Your Knowledge & Abilities to Bring to this Role:

• Develop rapport and establish and maintain effective working relationships with Client's leadership and staff and external contacts at all levels and with diverse backgrounds.
• Work independently and exercise sound judgment.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule; available to participate in evening and weekend events.
• Organize, be analytical, problem-solve and possess project management skills.
• Work in a fast-paced environment and in an efficient manner.
• Manage multiple projects and identify opportunities for internal and external collaboration.
• Motivate and lead multi-program teams and external committees/coalitions.
• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

Your Physical Requirements (With or Without Accommodations):

• Ability to visually read information from computer screens, forms and other printed materials and information.
• Ability to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects, patients and/or equipment 10 to 25 pounds

Tuition Reimbursement

• • Professional development opportunities
  • Career development opportunities
  • Flexible scheduling
  • And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.