Assistant Manager

Assistant Store Manager (ASM)

At Champs Sports, we live Sport For Life. From the latest athletic footwear and licensed team apparel to the styles that represent your favourite teams, athletes, and communities, we're passionate about bringing sports culture to life. We're looking for team members who share that passion and want to create an exceptional experience for every customer. Whether you're helping customers represent their teams, discover their next favourite look, or find the right gear, you'll play a part in building a store environment where sports, style, and community come together. Come for the opportunity. Bring your passion. Build your career with Champs Sports.

The Assistant Store Manager (ASM) is a key store leader who helps bring sneaker culture to life by leading with energy, ownership, and purpose. This role supports the Store Manager in driving sales results, coaching the team, and keeping the store running strong; day in and day out.

Responsibilities

• Customer Experience & Sales
• Lead by example on the sales floor with an "Always on, Never no" mindset; bringing energy, confidence, and solutions to every customer interaction.
• Coach the team to deliver great service, share product knowledge, and keep customers excited to shop.
• Support sales goals by staying engaged on the floor and helping the team close the loop with customers.
• Store Ops & Execution
• Help manage daily store operations including opening/closing, cash handling, and floor coverage.
• Move with purpose by keeping the store organized, customer ready, and running smoothly.
• Follow all safety, loss prevention, and standard operating procedures to protect customers, teammates, and product.
• Take an owner/operator mindset by addressing issues, maintaining standards, and taking ownership of store execution.
• Leverage retail technology and digital tools to enhance the customer experience, enable associates on the sales floor, and support efficient store operations.
• Teamwork & Leadership
• Serve as Manager on Duty when scheduled, providing confident leadership and clear direction.
• Support hiring, onboarding, and training of store associates.
• Coach teammates in real time, recognizing wins and helping close performance gaps.
• Jump in wherever needed to support the team and store priorities.

Qualifications

• Required
• 1+ years of retail experience, preferably in a leadership or key holding role.
• Ability to coach, motivate, and engage a diverse team.
• Strong communication and teamwork skills.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Reliable, self motivated, and ready to take ownership.
• Basic understanding of retail KPIs and operational processes.
• Preferred
• Previous experience as a Key Holder, Supervisor, or Assistant Manager.
• Experience in a fast paced or high volume retail environment.
• Interest in pursuing long term career growth in retail leadership.

What Success Looks Like

• Engagement: You bring hustle to every shift, moving with purpose and staying attentive to customers, teammates, and store needs.
• Sales: You help drive store sales and conversion through strong floor leadership.
• Customer Experience: You live the "Always on, Never no" mindset with a positive, can do attitude.
• Execution: Take an owner/operator approach. You hold standards high and get things done.
• Team: We win as one! You show up as a supportive, accountable teammate who lifts others up.

Ready to level up, lead the floor, and take ownership of your store experience? Apply today.