Administrative Support Technician III - (Records Day Shift) - Police, Information & Technology Mgmt.

Howard County Government Position

Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 85 Achievement Awards from the National Association of Counties (NACo) the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.

What are we looking for? We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations. What you'll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

This position is an advanced, highly responsible technical one, performing critical tasks for the Police Department, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work includes analytical administrative support work, and technical tasks which are essential to the successful operation of several specialized functions. Coordinates duties in the Uniform Crime Report Unit (UCR), Validations Unit, Criminal Summons, and Warrant Administrative Unit. Work may also include supervision of data entry and work scheduling of the data entry function. Work at this level may also include independent responsibility for complex critical processes. Maintains control of the electronic records system for the tabulation of statistical crime data (UCR), warrant tracking and processing. The work involves responsibility for the security, confidentiality and release of records and other documents in compliance with applicable laws.

***PLEASE BE ADVISED THIS IS A DAY SHIFT POSITION.*** $22.20 - $24.29 $46,169 - $50,518 *This is the anticipated starting salary range for this position. Please note that the final salary will be determined by the Office of Human Resources, commensurate with experience and aligned to ensure internal equity with similarly situated roles.

This posting is an OPEN CONTINUOUS recruitment used to fill multiple vacancies with the same job title, duties, and qualifications, until vacancies are filled. Qualified applicants will be considered for all current and future vacancies within this classification as vacancies become available. Applications will be reviewed on a rolling basis and referred to the hiring managers every 2 weeks during the open period of the announcement. The initial cut off date is August 1, 2026. This is a Classified position, meaning that it is a part of the Howard County Classified Service upon completion of a probationary period of at least six (6) months. This position falls within a collective bargaining unit and is represented by AFSCME Local 3085, Local 3888, or Local 1810.

Essential Duties and Responsibilities

Training & Certification Responsibilities:

• Obtain and maintain UCR certification, NCIC CN1 certification, MPTC Instructor Certification and NCIC Instructor Certification.
• Provide METERS/NCIC certification and re-certification training to departmental members and external law enforcement agencies.
• Maintain training records, grades, and coordination with Maryland State Police and DPSCS.
• Order and compile NCIC/CJIS class supplies through FBI LEO accounts.
• Serve as NCIC/METERS instructor and represent the Department at related State-level TAC, SSC, and instructor meetings.

NCIC/METERS Data Management & Validations:

• Conduct extensive research and complete all Federal and State-mandated monthly validations for METERS/NCIC entries (e.g., warrants, securities, missing persons, vehicles, plates, boats, guns, toxic chemicals, law enforcement credentials, etc.).
• Perform updates/deletions to records, complete report reviews, officer follow-ups, and required MVA notifications.
• Enter, modify, clear, and cancel NCIC/METERS records across all relevant file types.
• Confirm all NCIC/METERS entries and complete quality-control review of Communications Division entries.
• Compose and transmit all NCIC/METERS administrative and teletype messages.

Warrant & Court Document Processing:

• Receive and process all warrant documents and criminal summonses a.
• Complete computer reporting, true test copy correspondence, MVA flagging and releases, and service/detainer notifications.
• Coordinate subject location identification efforts.
• Complete all court-document coordination and maintain compliance with required procedures.

Compliance, Audits & Security Roles:

• Act as the designated Terminal Agency Contact (TAC/Alternate TAC), JIS Agency Security Coordinator (ASC), and System Security Contact (SSC).
• Coordinate and complete audits including NCIC FBI, METERS, TSS, SSC, UCR FBI, NCIC Instructor, DPSCS CJIS, CJIS Security, and fingerprint submissions.
• Create and maintain up-to-date unit procedure manuals.

Records Management & Crime Reporting:

• Maintain control and conduct analysis of the records management system for crime statistics submitted to the State and used for internal operations.
• Review, verify, and ensure quality control of police incident documentation and charging documents.
• Ensure accurate classification of offenses and data entry according to reporting guidelines and regulations.
• Conduct required audits and run computer applications to compile and report statistical information.
• Prepare complex reports and correspondence for command-level review.
• Provide guidance on program requirements and respond to inquiries about specialized records functions.

Customer Service & Interagency Support:

• Respond to inquiries from citizens, attorneys, District Court clerks, law enforcement agencies, departments of corrections, court commissioners, and federal background investigators.
• Provide confirmations of NCIC/METERS entries and explain regulations, procedures, and applicable laws.

Public Information Act (PIA) & Accreditation Support:

• Assist with identifying documents responsive to PIA requests under supervisor direction, process, redact, and disseminate police reports, and related documents in compliance with all applicable laws.
• Assist with CALEA accreditation documentation, records collection, and recommendations to maintain standards compliance.
• Review technical issues related to Records Section operations and applicable law enforcement standards.

Document Processing and Archiving:

• Prepare, scan, and quality-review archived electronic documents, NCIC entries, expungements, report submissions, and criminal summons entries.
• Issue correction notifications to appropriate County agencies.
• Maintain filing systems and ensure secure document storage and retrieval.

Expungements Processing:

• Conduct extensive criminal history research for court-ordered, immediate, and RWOP expungement requests.
• Prepare departmental correspondence regarding recommendations and compliance.

Staff Support, Training & Leadership:

• Train new employees and provide operational support to Records Section as needed.
• Serve as shift leader and supervise Records Section employees in supervisor absence.
• Assist with section projects and other operational needs.

Other Duties:

• Perform other related duties as assigned.

Minimum Required Education/Experience

High School Diploma or GED and four (4) years of related experience or an equivalent combination of education and experience. REQUIRED CERTIFICATIONS, LICENSES, AND REGISTRATIONS:

• Obtain and maintain CN1 NCIC certification, Maryland Police Training Center Instructor Certification, State of Maryland METERS/NCIC Instructor Certification.
• Possession of a valid driver's license.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES: