Associate Director, Delivery Services

Associate Director, Delivery Services

One North is a digital experience agency that combines curiosity, scale, and agility to shape the future. As part of TEKsystems, a leading provider of business and technology services, we offer boutique solutions to solve complex problems. Our multidisciplinary teams of strategists, designers, and technologists excel in research and discovery, experience strategy, design, experience management, and technology implementation. Whether clients are establishing a vision for an experience or optimizing an existing one, we help businesses understand their audiences, design experiences, maximize technology, and bring their digital ideas to life. The world’s most successful companies rely on us to forge the future through electrifying work that sparks innovation and drives results.

Here’s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires:

Position Overview

One North is seeking an Associate Director, Delivery Services to lead complex digital and creative engagements, manage and develop delivery team members, and help establish and scale delivery best practices. In partnership with client stakeholders and internal practice leaders, this role ensures work moves smoothly from planning through execution while building trusted, long-term client relationships on key accounts.

The ideal candidate is a confident client-facing leader with strong people management skills and deep experience in digital marketing and creative production. This individual will thrive in fast-paced, multidisciplinary environments, bring structure to complexity, and be motivated by improving efficiency, service quality, and team performance. Excellent communication—both up and down stream—paired with a positive, results-oriented mindset is essential.

This role may evolve based on business and client needs.

The Associate Director, Delivery Services will ideally be based in the Chicago or San Francisco Bay area, but we are open to remote locations across the U.S. and Canada.

Responsibilities

People & Team Leadership: 

• Lead and develop a team of delivery resources across varying experience levels.
• Conduct regular one-on-one check-ins and team meetings to foster collaboration, support development, and proactively identify engagement risks.
• Maintain visibility into all engagements managed by direct reports to manage risk and identify opportunities for cross-practice collaboration.
• Ensure delivery best practices are consistently followed; implement performance tracking and reporting across engagements.
• Partner with operations, practice, and delivery leadership to roll out initiatives, gather feedback, and create documentation or training materials as needed.
• Lead by example by contributing to a positive, inclusive team culture and high morale.
• Scope new and expanding engagements to support accurate staffing and resourcing plans.
• Address performance gaps early through constructive feedback and coaching to avoid negative client or delivery impacts.

Engagement & Delivery Management: 

• Ensure a clear understanding of statements of work, team responsibilities, deliverables, and technical requirements to support smooth execution.
• Collaborate with team members to manage risk and deliver work in alignment with contractual terms and conditions.
• Manage project burn, budgets, and financial performance across engagements.
• Oversee engagement resourcing, including contractor candidate selection, onboarding, capacity planning, and performance management.
• Lead routine status check-ins with contractor resources to maintain visibility into progress, challenges, and opportunities.
• Collect and act on feedback from client stakeholders regarding consultant performance and service delivery.
• Regularly review engagements to identify workflow or tool optimizations, improve team performance, and uncover opportunities to expand client relationships.
• Contribute to the development of qualitative and quantitative methodologies to assess delivery effectiveness and outcomes.
• Support engagements across delivery functions as needed, including: 
• Initial project setup and detailed engagement onboarding
• Team member onboarding and offboarding
• Financial setup and oversight (budget creation, system updates, financial reviews, invoice validation)
• Development and delivery of status updates and business review presentations
• Regular check-ins with contractor resources and client stakeholders
• Partnering with internal teams to identify, troubleshoot, and mitigate project risks

Account Management: 

• Serve as the primary point of contact for key internal and client stakeholders.
• Plan and lead regular business reviews in partnership with operations, sales, and practice teams to review progress and align on future objectives.
• Contribute to the development and execution of account growth strategies.
• Maintain awareness of broader One North and TEKsystems offerings and best practices that may add value to active engagements.
• Conduct both formal and informal client satisfaction assessments.

Skills and Qualifications

• 10 or more years of experience in digital project or account management within a fast-paced, hands-on environment; agency experience preferred
• Proven people management and team development experience
• Strong business acumen with the ability to build business cases, gather requirements, and translate needs into client solutions
• Demonstrated experience estimating project scope, managing budgets, and monitoring project burn
• Solid understanding of digital marketing concepts and creative production workflows, with the ability to ask insightful questions and provide strategic guidance
• Experience communicating with and presenting to senior leaders and executive-level stakeholders
• Excellent written and verbal communication skills
• Highly organized, detail-oriented, and comfortable managing multiple concurrent projects
• Strong time management and problem-solving skills; able to operate autonomously with professionalism and composure
• Comfortable working in a test-and-learn environment
• Self-aware leader who proactively seeks feedback, acknowledges mistakes, and applies lessons learned to continuous improvement

This is a Permanent position based out of Chicago, IL.

The pay range for this position is $115000.00 - $165000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.