Membership Growth & Retention Specialist

Job Category Sales, Customer Service Employee Type FT Exempt Required Degree High school Manage Others No Description The X3 Sports Membership Coach is the face of X3 Sports to members, guests, and staff. They are responsible for selling memberships, member retention, and providing high quality customer service to all members and guests. Works as part of the sales team, increases revenues, increases member engagement, improves member activity, enhances quality of service, improves member retention, and delivers on the X3 Sports Promise – Real Training. Real Results. Requirements Qualifications: Two to four years of prior sales experience preferred Excellent customer services skills, outgoing, motivational, and friendly Ability to deal with pressure in meeting sales targets Summary Key Performance Outcomes: Increases Member Engagement Improves Member Retention Key Responsibilities: Strong Verbal and Non-Verbal Communication and Comprehension Skills Ability to Prospect as well as Follow up on Company Generated Leads Strong Organizational Skills and Attention to Detail Ability to Follow Directions as well as Lead Customer-Focused Sales and Retention Knowledge Administrative Reporting Skills Basic knowledge of POS systems Models and promotes X3 Sports mission, values, and vision through appropriate appearance, words and actions. Engages in opportunities that positively impact the member experience Participates in community activities such as races and health fairs to raise awareness of X3 Sports and create interest in club membership Prospects for qualified leads and creates traffic through referrals Reaches and surpasses monthly sales and performance goals Ability to follow and update the sales process in CRM and other Company provided tools Performs all basic transactions including billing changes, freezes, cancellations, etc. as necessary Attends sales and training meetings as required Job Expectations: The key performance indicators (KPI) include individual unit sales, merchandise sales, member retention, program growth, quality of memberships, and customer service. Note: This description is not an exhaustive list of all role responsibilities, skills, and standards required. Other responsibilities, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #J-18808-Ljbffr