Infrastructure Field Technician

Infrastructure Field Technician

United States Cold Storage owns and operates one of the most complex temperature-controlled logistics networks in North America. Every day, our systems coordinate the storage and movement of food on a national scale across a network of state-of-the-art distribution centers, including multiple highly automated warehouse facilities.

We continue to advance our core warehouse and logistics platforms. Our current focus is on modular, event-driven, API-first and cloud architecture. We continue to enhance reliability and accelerate engineering productivity by strengthening our SRE and AI practices. This is a large investment in innovation to continue to drive operational excellence at our facilities.

If you want to help us accelerate the building of durable systems that operate in the physical world at scale, this is that opportunity.

The Infrastructure Field Technician will be responsible for providing hands-on support for various IT initiated/supported projects across the United States. This is a physically active, field based role that includes installing cable, mounting network equipment, and working directly in warehouse, office, and outdoor environments. The technician will primarily perform on-site installation, maintenance, and assist in troubleshooting of IT systems, servers, and network equipment.

The position requires working closely with internal IT teams, contractors/vendors, and operations to ensure all systems are properly installed and operational in compliance with company standards. Success in this role requires a strong work ethic, mechanical aptitude, and the ability to adapt quickly in the field.

This position requires extensive travel, with an estimated 95% annual travel to warehouse locations nationwide via both air and ground transportation.

Provide on-site support for warehouse infrastructure projects.

Ensure all equipment is properly installed, configured, and maintained to meet company standards.

Work with vendors and contractors to resolve hardware and software issues.

Maintain accurate and detailed records of all work performed.

Provide regular updates to direct IT management on project progress.

Adhere to company policies and procedures.

The Ideal candidate will have or be able to complete the below qualifications.

High School Diploma or equivalent (GED)

2+ years of experience in IT support with a focus on wiring and installation of wireless networks and camera systems.

Familiarity and use of safety regulations and best practices when working at heights and operating a variety of industrial lifts (boom, scissor, etc.)

Strong verbal and written communication skills.

Ability to work independently and as part of a team.

Ability to travel 95% of the year within the U.S.

Ability to lift and move equipment weighing up to 50 lbs.

Ability to work in a refrigerator and freezer warehouse environment.

Ability to work in confined spaces.

Ability to work outdoors.

Experience troubleshooting and resolving hardware issues.

Experience with low-voltage, data, and fiber optic cable terminations and splicing.

A+ or Network+ Certification.

Experience with access control systems.

Experience with wired and wireless network hardware.

The requirements described below are representative of those required to perform the essential duties of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform these essential duties.

May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.

Stand and walk for extended periods.

Use hands to handle objects, tools, or controls.

Attention to detail.

Effective communication, vision, and hearing are essential for safety and productivity.

Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment as required.

Additional work hours may be requested by management to help manage employee production, projects, and/or special events.

Operate a registered motor vehicle if apart of daily tasks.

Engage in frequent personal interaction and communication.

Possess strong arithmetic and reading skills.

Follow verbal instructions, written instructions, and company policies.

Be a self-starter, able to work independently and coordinate with others.

Thrive in a fast-paced environment, managing stress and meeting productivity guidelines.

You are not maintaining a single siteyou are building and standardizing infrastructure across an entire national network.

Your work has immediate operational impactsystems you install are used daily in high-throughput environments.

You'll operate in real-world conditions with real constraints, not controlled lab environments.

You are part of a long-term modernization effort, not a one-time rollout.

This is for people who want to build tangible systems, not just configure them from afar.

Location and Department: Camden, NJ (Travel-Dependent) / IT

Reports To: IT Field Projects Supervisor

Travel Amount: 95% Annually

Job Type, EEO, and Job Code: Full-Time, Exempt

Salary Range: $55,000 - $60,000 Per Year

Benefits Include: Medical, Dental, Vision, Prescription, Legal Insurance, Pet Discount, Critical Illness, Accident Insurance, Hospital Indemnity, Long Term Care + Permanent Life Insurance, Identity Theft Protection, Short Term Disability Insurance, Long Term Disability Insurance, Supplemental Disability Insurance, Basic Life Insurance, Accidental Death and Dismemberment Insurance, Supplemental Life Insurance, Supplemental Spouse Life Insurance, Child Life Insurance, Loan Solution, Health Flexible Spending Account, Dependent Flexible Spending Account, Telemedicine, Virtual Primary Care, Prescription Savings Plan, Prescription Specialty Copay Assistance Program, Weight Management Program, Chronic Condition Management, Care Navigator Program, 24/7 Nurse Line, Expert Medical Opinion, Precious Additions Maternity Program, Health Advocacy, Employee Assistance Program, Digital Cognitive Behavioral Therapy, Digital Physical Therapy, Behavioral and Mental Health Platforms, Auto and home discount program, Secure Travel Protection, Discount Programs, 401(k) plan, Education Assistance, Paid Time Off, Referral program & Commuter Benefit (NJ ONLY).

Physical & Operational Context: May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Effective communication, vision, and hearing are essential for safety and productivity. Operate scanners, tablets, radios, phones, computers, and other essential equipment as required. Additional work hours may be requested by management to help manage employee production, projects, and/or special events. Engage in frequent personal interaction and communication. Attend in-person meetings and/or training on a regular basis. Possess strong arithmetic and reading skills. Follow verbal instructions, written instructions, and company policies. Work independently and coordinate with others. Fast-paced environment, managing stress and meeting productivity standards.

Additional Information: Job functions may vary based on the area of operation. This description outlines the most common tasks required for the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential duties. This job description may not encompass all tasks necessary to complete the role.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.