Manager

Manager

Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.

Responsibilities: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.

Primary and On-Going Accountabilities

• Effectively Manage a Steak 'n Shake Shift

• Execute the 14 point walk and correct deficiencies as they arise

• Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence

• Ensure service, hospitality, accuracy and speed standards are achieved

• Maintain strict compliance with health, safety and security standards and procedures

• Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest

• Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach

• Ensure accurate adherence to all State and Federal laws on assigned shift

• Lead by Example

• Has authority to discipline associates

• Recommends associates for hiring and promotion

• Recommends associates for termination

Specific Duties and Responsibilities

Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year:

• Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service

• Immediately address Guest concerns and complaints utilizing the Steak 'n Shake Guest Recovery Model - L.E.A.R.N.

• Ensure Guests are immediately recognized upon entering and as they are leaving

• Motivate all Associates to deliver great hospitality toward all guests and other associates

• Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching

Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards (QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people:

• Execute the 14 point walk – ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re-stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved

• Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates to the General Manager for employment

• Ensure associates are effectively trained using the Steak 'n Shake training program, Earning your Wings

• Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately

• Assign and verify all side work is accurately and efficiently completed

• Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity

• Ensure all Safety procedures and policies are strictly adhered to

Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:

• Deploy associates appropriately as planned on the Schedule and Line up sheets

• Ensure appropriate staffing levels of well-trained associates on assigned shifts

• Complete shift and daily inventory and accurately post into the back office POS System

• Check in food delivery, ensure proper storage and post-delivery into the POS.

• Complete food order based on commissary order guide and enter into ordering system

• Maintain strict adherence to cash handling and banking policies and procedures

• Complete shift tools and administration duties as assigned by General Manager

Scope: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.

• Enforce procedures, training and other programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Vision, Mission and Principles

• Interviews and recommends Associates candidates to GM within compliance of FLSA and Steak 'n Shake guidelines

• Takes responsibility for shift financial results

• Serves as a resource to colleagues and as a mentor to less experienced Managers

• Actively manages the shift ensuring speed and food quality

Key Relationships: Position's key contacts and relationships.

Primary:

• Restaurant Associates

• Restaurant Trainers

• Restaurant Management

Secondary:

• Division President

• Field Training Manager

• Human Resource Manager

Requirements: Typical minimum requirements to perform the job.

• High School graduate or equivalent education preferred

• Certified in all Stations at Steak 'n Shake or equivalent experience

• ServSafe certified (based on local regulations)

• Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures

• Positive, motivating communication skills

• Strong organization and time management skills

• Strong coaching and mentoring skills

• Flexible and adaptable to changing circumstances

• Ability to read, write, perform mathematical calculations and analyze data

• Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach

• Able to work in excess of 40 hours per week while standing, walking and stretching

• Able to lift, carry, push and pull 30 lbs

• Able to perform any task performed by a service or production associate

• Able to see across the restaurant to monitor and oversee the operation

• Able to legally operate a motor vehicle

• Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns

Key Performance Indicators: Key indicators to be used to measure job performance.

• Field Results Report

• Key Metrics

• Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports

Career Path: Logical positions along the career path, vertical and/or lateral.

• Restaurant Manager

• General Manager

• Franchise Partner