Customer Service Representative

Job Description

Job Description

Customer Service Representative

Synairgy Mechanical

Location: Wailuku, HI

Job Type: Full-Time, W-2 Employment

Pay: $20.00 - $24.00 per hour

About Synairgy Mechanical

Synairgy Mechanical is a growing HVAC and indoor air quality company serving homeowners and businesses throughout Maui County. We provide installation, service, maintenance, and comfort solutions with a focus on quality work, clear communication, and dependable customer service.

We are looking for a friendly, organized, and customer-focused Customer Service Representative to be the first point of contact for our customers. This is a great opportunity for someone who enjoys helping people, staying organized, and supporting a busy office while building a career in the HVAC industry.

What You'll Do

• Answer and direct incoming phone calls professionally 
• Schedule service and maintenance appointments 
• Communicate with customers regarding appointments and schedule updates 
• Assist with coordinating technician schedules and daily office operations 
• Monitor administrative email and respond or route messages as needed 
• Prepare documents, enter data, and maintain organized customer records 
• Follow up with customers regarding service, maintenance, and scheduling needs 
• Assist customers with past due balances and collect payments when appropriate 
• Support the office team with daily administrative tasks 
• Handle confidential information with professionalism 

What We're Looking For

• Customer service, receptionist, or administrative office experience 
• HVAC, construction, or service industry experience is a plus, but not required 
• Strong verbal and written communication skills 
• Excellent organization and attention to detail 
• Ability to multitask in a fast-paced environment 
• Comfortable learning new software and technology 
• Proficiency with Microsoft Office and general office software 
• Professional communication with customers, vendors, and team members 
• Reliable, dependable, and customer-focused 

Benefits

Synairgy Mechanical offers a strong benefits package, including:

• 100% paid health, dental, and vision insurance 
• 401(k) with company match 
• Paid time off and a great PTO plan 
• 11 paid federal holidays 
• Paid birthday 
• Performance-based bonus opportunities 
• End-of-year bonus opportunities 
• Training and development 
• Opportunity for advancement 
• Employee discounts on HVAC repairs, replacements, and installs 
• Free HVAC maintenance on your home system 
• Supportive, team-focused work environment 

Why Join Synairgy Mechanical?

At Synairgy Mechanical, you'll be part of a growing local company where teamwork, communication, and customer service come first. We believe every member of our team plays an important role in our success, and we're committed to providing the training, support, and opportunities to help you grow your career. If you're looking for a stable company with excellent benefits and a positive, team-oriented work environment, we'd love to hear from you.

Synairgy Mechanical is an equal opportunity employer and encourages qualified candidates of all backgrounds and experiences to apply.