Assistant General Manager

Job Description

Job Description

Join our team at Fairfield Inn & Suites Newport Cincinnati as an Assistant General Manager, where you'll play a crucial role in delivering exceptional guest experiences. You'll collaborate closely with our General Manager to oversee daily hotel operations, ensuring seamless service and high standards. When needed, you'll take the lead in supervising staff, resolving guest concerns, and maintaining our commitment to a 5-star service. Our ideal candidate is driven and passionate about hospitality, with a strong emphasis on customer satisfaction and operational excellence. We prefer candidates with a bachelor's degree in hospitality management and three years of managerial experience in the industry.

At Fairfield Inn & Suites, part of the Rolling Hills Hospitality family, we believe in fostering an engaging and supportive work environment. We value your growth, offering competitive pay and opportunities for career advancement. If you're eager to contribute to a dynamic team that's committed to both employee and guest satisfaction, we encourage you to apply. Let's work together to create unforgettable experiences for our guests and build a rewarding career for you.
Responsibilities:

• Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed
• Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas
• Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
• Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service

• Lead daily hotel operations to ensure exceptional guest experiences and smooth service delivery.
• Collaborate with the General Manager to implement strategies that enhance operational efficiency and guest satisfaction.
• Supervise and motivate staff, fostering a positive and productive work environment.
• Address and resolve guest concerns promptly, maintaining our commitment to 5-star service standards.
• Monitor financial performance, assisting in budget preparation and cost management to achieve profitability goals.
• Ensure compliance with health, safety, and hospitality regulations, maintaining a safe and welcoming environment for guests and staff.
• Coordinate with department heads to streamline processes and improve service quality across all hotel functions.

Qualifications:

• You must have 3 or more years of experience working in the hospitality field
• Have superb communication skills, organizational skills, and problem-solving skills
• A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field
• Previous experience managing a team is required; preferably in a hospitality role such as department manager
• Must have a strong focus on putting the guest first with exceptional customer service experience

About Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.