Facilities Manager

GENERAL SUMMARY

The Facilities Manager is responsible for presenting a clean, safe, and quality facility to members and guests. The Facilities Manager oversees the maintenance, safety and cleaning processes of the Club, and is responsible for anticipating and resolving potential maintenance issues, regular care and maintenance of the property grounds and building systems, development of vendor relationships and inventory systems, managing expenses and capital expenditures, and leading a team of staff to achieve the goals of the facilities and housekeeping departments.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".


Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard workBe a gritty, roll-up-your-sleeves kind of crewKnow it's never about one person-we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curiousWe seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete's Promise:

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Associate Management

• Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company polices and directives
• Performs timely performance evaluations on Associates.
• Monitor uniform adherence for facilities and housekeeping staff.

Facilities Management

• Manage all facility-related operations including but not limited to HVAC, pool and spa repair and maintenance, electrical, plumbing, landscaping, courts, laundry, flooring, security, and housekeeping
• Ensure club safety and security through continuous monitoring of facilities systems; complete daily walk throughs of the entire club to ensure a clean, organized, safe, and well maintained facility, paying special attention to cleanliness and facility repair
• Maintain inventory of chemicals and supplies; maintain up to date Safety Data Sheets
• Ensure department operates within established guidelines; manage expenses to budget; process payroll timely and accurately

Housekeeping Management

• To ensure standards of cleanliness, hygiene and tidiness throughout the facility.
• Supervising the daily cleaning of facility and outdoor areas to the highest standards.
• To ensure customer satisfaction is maintained.
• Resolving member concerns when possible and ensuring management are kept informed.
• To set and maintain standards of service commensurate with the Bay Club Brand.
• Managing a stock control and ordering system to ensure availability of stock and cost control to maintain costs.

Communication and Relationships

• Effectively and professionally interacts and communicates with senior management, managers, other employees, vendors, members, senior staff, owners, sponsors and clients, public agencies.
• Promote harmonious relations among members, staff, vendors, and the community at-large.
• Communicate timely and follow up as appropriate

Corporate Goals & Objectives

• Promote the company's safety goals and actively work towards ensuring a safe working environment.
• Interpret and ensure compliance with company policies and procedures.
• Actively further corporate objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations.
• Make professional development a consistent priority.

• Active participation in events, programs, meetings and training
• Full-time schedule varies and may require weekend and holiday hours, days and evenings

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & KNOWLEDGE

• Business and Management Principles - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership, and coordination of people and resources. Includes the ability to interpret policy and think globally with an "out of box" perspective to achieve results autonomously.
• Policies and Regulations - Knowledge of company polices, federal, state and local laws, government regulations and agency rules that pertain to properties managed.
• Management of Personnel Resources - Knowledge of principles and procedures for legally identifying the best people for the job, hiring, motivating, developing and directing people as they work.
• Management of Financial Resources - Knowledge of economic and accounting principles and practices for creating a realistic budget, banking, understanding financial reports and the ability to use mathematics to solve problems.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques.
• Problem Anticipation/ Deductive Reasoning - Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Written Comprehension and Expression - Ability to read, understand and communicate information and ideas in writing so others will understand.
• Oral Comprehension and Expression -Ability to understand and communicate so others can understand ideas and information.
• Computer - Ability to develop and maintain computer records in Word, Excel and other software required by TBCC and regulatory agencies. Ability to develop tracking and report forms in Word and Excel as needed.

EXPERIENCE

• Demonstrated experience in problem identification, analysis, recommendation of options and development of logical and workable solutions.
• Demonstrated ability to support and develop diverse environment.
• At least five years' experience in maintenance and/or housekeeping operations
• Previous managerial experience including budgeting, planning, the ability to develop and implement operational systems, and supervisory experience
• Valid driver's license
• Strong interpersonal and management skills
• Excellent verbal and written communication skills
• Excellent customer service attitude and abilities; professional, friendly manner
• Enthusiastic, responsible, and dependable team player
• Self-motivated, takes initiative; willingness to acquire new skills
• Well organized and detail oriented
• CPO certification preferred
• Demonstrated knowledge of Microsoft Office programs such as WORD, EXCEL, and OUTLOOK

EDUCATION -

• Associate's degree or equivalent accredited degree or professional certification is desirable.

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position deals with outside personnel such as vendors on a regular basis with contact in various forms such as in person, phone and email.
• The location of the position changes frequently from indoors to outdoors. However, extreme environmental conditions do not exist.
• It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
• It is necessary to adapt to a frequently changing environment.
• Sitting and standing is as needed.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

An Equal Opportunity Employer

The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.