DoD IT Help Desk Engineer - Cloud & OS
Knight Federal Solutions
Knight Federal Solutions is seeking a dedicated Help Desk Specialist to provide first-line IT support for government programs and enterprise systems. You will respond to tickets via phone, email, chat, or ticketing tools and perform initial troubleshooting for software, hardware, and account issues. Responsibilities include documenting steps, escalating complex problems to Tier Two, assisting with password resets, and guiding users through resolution procedures while adhering to SOPs and SLAs. #J-18808-Ljbffr Knight Federal Solutions
Vacancy posted 22 hours ago
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