Client Service Supervisor- Litigation Production

Responsibilities Responsible for all on-site business activities for a specifically assigned customer account. Maintain compliance with established standards and policies for operations. Manage and develop site human resources. Meet site financial goals. Develop and maintain partnership and successful working relationships with the Administrator. Ensure highest levels of service and client satisfaction and maximize customer satisfaction, add‑on sales and profitability through structured planning. Production and Workflow Monitors and ensures compliance with established workflow processes and procedures. Manages job scheduling to ensure on‑time completion of jobs and other critical production and fulfillment deadlines. Supervises efficient and economical utilization of equipment, materials and labor. Supervision and Employee Relations Ensures performance improvement through scheduled training, motivation, development and management plans. Determines developmental goals and conducts periodic performance reviews with direct reports. Client Relationship Management Develops and manages relationship with daily and senior level administrators through formal and informal meetings. Resolves complaints escalated by the customer or other end users in a timely manner. People Management and Development Ensures effective performance management with direct reports and oversees the overall process. Ensures effective two‑way communication with direct reports and within area of responsibility. Equipment Knowledge and Care Establishes familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications. Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self‑training and exchange of information. Administration and Reporting Maintains targeted levels of profitability. Manages and controls inventory and assets. Results Expected Maintain compliance with established standards and policies for operations, manage and develop site human resources, and meet site financial goals. Qualifications 5 years of related experience and management of two or more full‑time employees. Bachelor's degree in a relevant field preferred. Associate degree or equivalent required. Strong customer service and communication skills required. Single site responsibility may require minimal travel; valid driver's license and acceptable driving record required. Multiple site responsibility may require up to 15% travel; valid driver's license and acceptable driving record required. Must be able to lift up to 50lbs. Required to obtain any security and/or other clearances required by customers to enter their premises. Compensation Anticipated rate: $50,020 - $68,700 per year. Benefits Medical, dental, and vision insurance. 401(k) savings plan with company matching. Discretionary profit sharing and success sharing. Educational assistance and recognition programs. Paid vacation and holidays. Company Overview Canon U.S.A., Inc. is a global digital imaging leader committed to quality, innovation, and social responsibility. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Workstyle Full‑time, on‑site presence required at assigned worksite. #J-18808-Ljbffr