Guest Services Representative

Hotel Guest Service Representative Do you want to work for a great company with competitive benefits and pay? The Hilton Garden Inn Tacoma Downtown is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply! Benefits: Medical, dental, and vision offered after qualification period Competitive performance bonuses - potential for up to $450 monthly 401k with match offered after qualification period Employee discounts at IHG Hotels worldwide Tacoma Paid Leave Vacation time accrued based on hours worked Free parking Overtime paid for holidays worked. 10 holidays per year Job Description: Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities Controls and records financial transactions at front desk Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone Maintains a friendly, cheerful, and courteous demeanor at all times Performs other duties as assigned, requested, or deemed necessary by management Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations Aids other associates and departments to contribute to the best overall performance of the department and the hotel Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management Preferred Skills: Strong computer skills, including Microsoft Office Ability to type 40+wpm Able to learn new web applications Previous customer service experience preferred Strong work ethic Able to stand for extended periods of time Able to lift up to 20 lbs. Must be able to work weekends and holidays