Production Support Specialist

We are seeking an experienced Front Office Production Support Engineer to support critical trading floor operations. The ideal candidate will have strong expertise in ITRS Geneos, monitoring and observability tools, and complex SQL queries, with the ability to respond swiftly to business-critical requests in a fast-paced environment. Key Responsibilities: Configure and maintain monitoring solutions using ITRS Geneos, Splunk, AppDynamics, Dynatrace, or similar tools. Develop and maintain technical and business-focused dashboards for real-time monitoring and operational insights. Write and execute complex SQL queries to retrieve, analyze, and troubleshoot production data. Provide prompt production support, responding to urgent requests from front office and trading floor stakeholders. Identify, investigate, and resolve production issues while ensuring system stability and availability. Proactively improve monitoring capabilities and operational efficiency. Required Skills & Experience: Hands-on expertise in ITRS Geneos, including monitoring configuration and dashboard development. Experience with Splunk, AppDynamics, Dynatrace, or similar monitoring tools. Strong proficiency in writing complex SQL queries. Experience in front office production support, preferably within financial services or capital markets. Ability to work under pressure, prioritize critical requests, and deliver immediate insights in a fast-paced trading environment. Strong problem-solving skills, ownership, and a proactive approach to resolving issues. We are looking for a self-driven professional with a strong sense of urgency, who takes ownership, goes the extra mile, and consistently delivers high-quality results. #J-18808-Ljbffr Onstak Inc