Adoption and Animal Care Specialist

Posting Date 07/28/26 Application Deadline 07/31/26 Pay Range Anticipated Hiring Range: $20.25 - $26.38 hourly Full Pay Range: $20.25 - $32.50 hourly Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is eligible for overtime compensation for all hours worked over 40 in the designated workweek. Job Type Unclassified Department Animal Care and Control About the Position Are you passionate about connecting adopters with pets, caring for animals, and providing excellent experiences for people and pets? As an Adoption and Animal Care Specialist, you will play a critical role in matching animals with customers looking to adopt while providing daily cleaning and care at our PetSmart Everyday Adoption Center (EAC). You will conduct animal meet-and-greets and facilitate a conversational adoption approach through open dialogue. You will be essential in promoting our animals by ensuring that their bios and photos are updated regularly. As one of our champions, you will lead efforts to identify customers' needs and assist them through the adoption process. This position requires the employee to be in the office and customer-facing for all hours worked. What better way to contribute to our mission than to be on the front line, bringing together the people and pets of Maricopa County! About Us Maricopa County Animal Care & Control employees are committed to animal welfare and strengthening the human-animal bond in our community, and we are always looking to add talented individuals to our team. As one of the nation's largest open-admission shelters, we work with our community to serve the animals and people of Maricopa County. Our adoptions, shelter, clinic, and animal services officer teams learn firsthand about the proper care of homeless and stray animals and work hard to help find them new homes. Proud to Offer Work with a greater purpose Tuition reimbursement Exceptional work-life balance Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Child care benefits, including access to our on-site center Maricopa County Kids Club , dedicated to serving Maricopa County families Paid vacation, sick time, and parental leave Extensive wellness program, including an incentive Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1 We Require Two years of experience in a retail or similar customer service role Six months of experience handling animals High school diploma or GED A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis Other Requirements Must be flexible and able to work all shifts, which include starting as early as 6 am and finishing as late as 9 pm, working weekends and holidays, determined by the needs of the Department Must complete animal handling training within three months of employment. We Also Value Animal adoption experience in an animal welfare-type environment Experience with processing financial transactions Bilingual skills in English/Spanish Job Contributions Conduct daily kennel cleaning, laundry, dishes, feeding, and welfare rounds. Maintain the cleanliness of the EAC, including front and back of the house areas Conduct animal adoption meet-and-greets and review information and adoption materials with potential adopters Perform accurate data entry, including adoption processing, fee collection, entering animal, person, and medical information, and creating and updating animal bios and photos Maintain an EAC floor presence and actively engage with the general public and PetSmart employees to facilitate matchmaking and a positive customer experience Demonstrate excellent verbal and written skills, including clear and effective communication with others (staff, public, volunteers) that is professional, respectful, positive, and educational Ensure adoption areas are clean and tidy throughout the day by mopping floors and wiping surfaces in meet-and-greet and lobby areas, and maintaining kennel signage/cards and indoor play yards. Ensure the EAC is stocked with needed supplies and addresses supply and repair needs in a timely manner Participate in transferring animals from MCACC into and out of the EAC through loading and unloading transports and updating animal locations and records Conduct additional animal handling as needed, including restraint, walking, playgroups, and other duties Maintain and update adoption packet information and supplies to ensure new adopters have all the #J-18808-Ljbffr PVH (Tommy Hilfiger/Calvin Klein)