MO-4/11 - 141660 - Desktop Support Specialist

Job Description

Job Description

** Candidate will be required to work 100% on-site in Madison, WI. **

Our direct client has an opening for Desktop Support Specialist # 141660. This position is for 6-12+ months, with option of extension, and will be worked 100% on-site in Madison, WI.

If you are interested, please submit the following:

YOUR CURRENT RESUME

YOUR HOURLY RATE

Below is the job description – Resumes due ASAP –

Top Skills & Years of Experience:

10 years of Knowledge of computer software, operating systems, hardware and networking is required

10 years of experience Hardware and software troubleshooting skills are required

10 years of experience with Microsoft Active Directory is required.

10 years of experience in providing professional and courteous customer service is required

Three or more years relevant work experience with Windows 10/11 is preferred.

Two or more years relevant work experience with OSX is preferred.

Experience and knowledge of computer security is preferred.

Description:

Position Summary:

This position reports directly to the IIT User Support Services Manager and will be working as part a multi-department user support services team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).

Required Skills:

Knowledge of computer software, operating systems, hardware and networking is required Experience with Microsoft Active Directory is required.

Hardware and software troubleshooting skills are required Able to work in a team as well as independently

Experienced in providing professional and courteous customer service is required

Additional Skills

Excellent verbal and written communication skills is preferred

Three or more years relevant work experience with Windows 10/11 is preferred. Two or more years relevant work experience with OSX is preferred.

Experience and knowledge of computer security is preferred.

Job Responsibilities

· Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently

· Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision

· Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures

· Documents inquiries and responses and recommends procedural improvements to unit leadership

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