Customer Care Representative

Are you a self-driven person looking to advance your career as a high-impact player on a team? If so, we have an exciting challenge for you and your future! Our culture is built on value commitments to innovation, quality, results, integrity, community, people, and collaboration that fosters a strong employee engagement, teamwork, safety and wellness. We offer a competitive benefits package that includes health, dental, vision, wellness programs, employee discounts, retirement plans, tuition reimbursement, ongoing development, advancement opportunities and more. Founded in 1846, today HP Hood is one of the largest and most trusted food and beverage manufacturers in the United States. Our portfolio of national and super-regional brands and licensed products includes Hood, Heluva Good, Lactaid, Blue Diamond Almond Breeze, Planet Oat and more. Job Summary: The Customer Care Representative will ensure professionalism and order accuracy. Meeting deadlines and upselling, ensuring customer communication and satisfaction to both internal and external customers. Working as a liaison to Sales, Distribution, Production and the warehouse. Essential Duties and Responsibilities: Develop, maintain and promote pleasant and professional relationships with all internal and external customers. Contact each account to obtain orders for delivery. Continuously ensure that all customers are being called on a timely manner and that all deadlines are met. Meet call quota calls daily balance, extract, specials, potentials, complaints with minimal errors Maintain accurate customer files with deliveries, telephone numbers and time of calls. Supply sales, Shipping, marketing, production and distribution with pertinent and accurate information concerning customer activity (sales, special events, large orders etc.) Process orders via various entry methods (i.e. via fax, via internet) Knowledge of product line in all locations, communicate out of stocks Arrange for proper handling of all customer requests and complaints (special deliveries, off-day deliveries, etc) Must be accurate in keypunching orders and concentration to ensure proper load dates and delivery dates are used. Introduce new product when they are added to the line ensure accounts order accordingly for holidays, snow storms and closings. Must have the ability to Up-Sell items to new and established customers. Proactively reach out to customers when routes are delayed Serve as liaison for locations Education and Experience: High school diploma or the equivalent required. At least 1 Year Customer Service experience Skills and Competencies: Ability to communication effectively Strong computer skills with experience in MS Outlook, Word and Excel. Must be able enter data with accuracy. Must be organized with great attention to detail Proven ability to take initiative Exact compensation may vary based on skills, experience and location. HP Hood is an Equal Opportunity Employer For Applicants in Massachusetts - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Employment is subject to verification of an applicant’s identity and eligibility for employment in the United States as required by immigration laws. We are unable to assist with sponsorship at this time. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in HP Hood’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr HP Hood