Account Manager

Position Overview
Join Bridgehead IT, a rapidly growing technology firm where innovation, ownership, and career acceleration are the norm. In this role, you’ll be a key operational force supporting our Technical Account Management (TAM) team and driving exceptional service experiences for our clients. If you thrive in a dynamic environment where every day brings new challenges and opportunities, this role is for you.

What You’ll Own & Drive
1. TAM Support & Service Management Leadership
Become an essential extension of our TAM team—ensuring that service excellence isn’t just delivered but engineered.

• Take full ownership of service management workflows across supported accounts


• Ensure service management tasks do not stall, are not overlooked, or lacks ownership


• Act as the go‑to coordinator between service delivery teams and TAMs


• Ensure documentation is accurate, complete, and compliant (ISO standards included)


• Champion smooth processes that keep clients delighted and internal teams aligned

2. High‑Impact Account Coordination
You’ll oversee day‑to‑day interactions for select “Lite” or SMB accounts—ensuring the client experience stays exceptional.

• Serve as the primary communication hub for routine service updates, follow‑ups, and escalations


• Manage renewals by tracking timelines, updating scope and pricing, and keeping clients informed


• Spot opportunities and risks early—such as coverage gaps, outdated infrastructure, or compliance concerns


• Collaborate with TAMs to validate technical decisions, shape solutions, and ensure the client has the right architecture, security, and compliance posture


• Help drive opportunity conversion by uncovering and flagging areas where Bridgehead IT can deliver more value

Why This Role Matters
This isn’t a back‑office coordination job—it’s a high‑ownership position that directly impacts client satisfaction, retention, and account growth. You’ll be an air-traffic controller, problem-solver, and relationship builder all in one—helping Bridgehead IT scale efficiently while delivering the white‑glove service we’re known for.

What’s In It For You?

• A seat inside a fast‑growth technology organization


• Real responsibility, real autonomy, and real impact


• Close collaboration with technical leaders and account executives


• Exposure to multiple service lines, industries, and technologies


• Clear paths for career within the TAM team structure

What You Bring to the Table
We’re looking for someone who understands how IT really works inside a business —
and who’s ready to step into a role with real ownership and visibility.

Required Experience & Skills

• A strong technical foundation with a practical understanding of managing IT environments for modern businesses, including:
  
  
  
  • End-user support and service desk operations
  
  
  • Microsoft 365 administration concepts (users, licensing, security fundamentals)
  
  
  • Networking fundamentals (firewalls, switching, wireless, VLAN concepts)
  
  
  • Common business systems and infrastructure dependencies
  
  


• 2–4 years of experience in IT support, systems administration, service coordination, or a client-facing technical role


• Proven ability to:
  
  
  
  • Quickly assess technical issues and understand business impact, risk, and urgency
  
  
  • Communicate technical concepts clearly and confidently to non-technical stakeholders
  
  
  • Exercise sound judgment on when to escalate issues to a TAM or senior technical leader
  
  

Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer.