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Account Manager

Full-time

Bridgehead It

Position Overview
Join Bridgehead IT, a rapidly growing technology firm where innovation, ownership, and career acceleration are the norm. In this role, you’ll be a key operational force supporting our Technical Account Management (TAM) team and driving exceptional service experiences for our clients. If you thrive in a dynamic environment where every day brings new challenges and opportunities, this role is for you.

What You’ll Own & Drive
1. TAM Support & Service Management Leadership
Become an essential extension of our TAM team—ensuring that service excellence isn’t just delivered but engineered.

  • Take full ownership of service management workflows across supported accounts

  • Ensure service management tasks do not stall, are not overlooked, or lacks ownership

  • Act as the go‑to coordinator between service delivery teams and TAMs

  • Ensure documentation is accurate, complete, and compliant (ISO standards included)

  • Champion smooth processes that keep clients delighted and internal teams aligned

2. High‑Impact Account Coordination
You’ll oversee day‑to‑day interactions for select “Lite” or SMB accounts—ensuring the client experience stays exceptional.

  • Serve as the primary communication hub for routine service updates, follow‑ups, and escalations

  • Manage renewals by tracking timelines, updating scope and pricing, and keeping clients informed

  • Spot opportunities and risks early—such as coverage gaps, outdated infrastructure, or compliance concerns

  • Collaborate with TAMs to validate technical decisions, shape solutions, and ensure the client has the right architecture, security, and compliance posture

  • Help drive opportunity conversion by uncovering and flagging areas where Bridgehead IT can deliver more value

Why This Role Matters
This isn’t a back‑office coordination job—it’s a high‑ownership position that directly impacts client satisfaction, retention, and account growth. You’ll be an air-traffic controller, problem-solver, and relationship builder all in one—helping Bridgehead IT scale efficiently while delivering the white‑glove service we’re known for.

What’s In It For You?

  • A seat inside a fast‑growth technology organization

  • Real responsibility, real autonomy, and real impact

  • Close collaboration with technical leaders and account executives

  • Exposure to multiple service lines, industries, and technologies

  • Clear paths for career within the TAM team structure

What You Bring to the Table
We’re looking for someone who understands how IT really works inside a business —
and who’s ready to step into a role with real ownership and visibility.

Required Experience & Skills

  • A strong technical foundation with a practical understanding of managing IT environments for modern businesses, including:

    • End-user support and service desk operations

    • Microsoft 365 administration concepts (users, licensing, security fundamentals)

    • Networking fundamentals (firewalls, switching, wireless, VLAN concepts)

    • Common business systems and infrastructure dependencies


  • 2–4 years of experience in IT support, systems administration, service coordination, or a client-facing technical role

  • Proven ability to:

    • Quickly assess technical issues and understand business impact, risk, and urgency

    • Communicate technical concepts clearly and confidently to non-technical stakeholders

    • Exercise sound judgment on when to escalate issues to a TAM or senior technical leader


Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer.  
Vacancy posted 1 day ago
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