Lead Customer Service Representative - Peds Behavioral - Bonita Health Center

Location: Bonita Health Center -3501 Health Center Blvd Suite 1119 Estero FL 34135

Department: GCHSWF Peds Behavioral Health - BHC

Work Type: Full Time

Shift: Shift 1/7:30:00AM to 5:00:00PM

Minimum to Midpoint Pay Rate: $21.01 - $24.69 / hour

Summary

Lead Customer Service Representative Pediatric Behavioral Health

Work Type: Full-Time
Schedule: Five 8-hour shifts
Shift: 7:30 AM 5:00 PM
Department: Pediatric Behavioral Health

Make a Difference in the Lives of Children and Families

Are you an experienced administrative professional who is passionate about pediatrics and providing compassionate support to children and families? Lee Health is seeking a Lead Customer Service Representative to support our Pediatric Behavioral Health team.

This is an excellent opportunity for a customer service professional who thrives in a healthcare environment, enjoys helping families navigate their care, and is ready to take a leadership role in daily administrative operations.

What You'll Do

• Provide exceptional customer service to pediatric patients, families, caregivers, and clinical team members.

• Lead and support front-office administrative operations to promote an organized, efficient, and welcoming environment.

• Assist with patient registration, appointment scheduling, check-in/check-out, telephone inquiries, and referral coordination.

• Help ensure accurate patient information, documentation, and adherence to established workflows.

• Support team members with daily questions, workflow guidance, and problem-solving.

• Collaborate with providers and clinical staff to support timely patient access and a positive family experience.

• Handle sensitive patient information with professionalism, discretion, and confidentiality.

• Help identify opportunities to improve processes, service quality, and the overall patient experience.

What We're Looking For

• Previous healthcare administrative or medical office experience.

• Strong customer service, communication, organization, and problem-solving skills.

• Ability to manage competing priorities in a fast-paced healthcare environment.

• Demonstrated leadership skills, including the ability to guide, support, and collaborate with team members.

• A genuine passion for working with children and supporting families navigating behavioral health services.

• Strong attention to detail and commitment to patient confidentiality.

Pediatric experience and prior lead or senior-level administrative experience are highly desirable.

Why Join Lee Health?

At Lee Health, your work helps make a meaningful difference in the lives of patients and families throughout Southwest Florida. Join a team committed to compassionate care, collaboration, and professional growth.

Benefits for eligible full-time team members include:

• Medical, dental, and vision insurance.

• Retirement savings plans, including a 403(b) with employer matching, subject to plan eligibility.

• Paid time off and holiday benefits, according to applicable policies.

• Tuition assistance and educational opportunities.

• Employee Assistance Program (EAP) and mental wellness resources.

• Career development, professional growth, and advancement opportunities.

• Additional wellness programs, employee discounts, and voluntary insurance options.

Benefits and eligibility are subject to applicable Lee Health policies and plan provisions.

Be Valued for Being You

If you are an administrative professional who brings leadership, compassion, and a passion for pediatric care, we encourage you to apply and become part of the Lee Health team!

The Lead Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice. CSR responsibilities include handling telephones, client registration/check-in, patient appointment scheduling, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Detailed oriented and possess excellent communication, interpersonal and writing skills. Ability to effectively communicate and present information, respond to questions and problem solving skills. Responsible for meeting the following criteria: Provides support to the business activities of a multi-practitioner practice where there is a manager over two or more offices without a supervisor on site. Depending on the specific Practice needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Educational Requirements

Degree/Diploma Obtained Program of Study Required/
Preferred and/or

High School Diploma or EquivalentRequired

Experience Requirements

Minimum Years Required Area of Experience Required/
Preferred and/or

2 YearsCustomer ServiceRequired

Additional Requirements

And motivated to return to school to pursue a degree to advance within the department to a leadership position/career path.

State of Florida Licensure Requirements

Licenses Required/
Preferred and/or

Not Required

Certifications/Registration Requirements

Certificates/Registrations Required/
Preferred and/or

US:FL:Estero