Automotive Service Advisor

Service Advisor Opportunity at Serra Ford Rochester Hills

Welcome to Serra Ford Rochester Hills! We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training with support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.

In addition to competitive pay, we offer our associates the following benefits:

• Brand new state of the art dealership.
• Health insurance, dental insurance, vision, life, disability insurance, health savings account 401(k)
• Professional work environment, with job training and advancement opportunities
• Paid time off and holiday pay
• Employee discount programs and purchase plans
• Referral programs

Responsibilities:

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customers about the status of work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customers written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
• Meets or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customers and treats them accordingly.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller's inquiry.
• Documents repair order changes.
• Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

Requirements:

• Minimum 1 year dealership service advisor work experience.
• Ford vehicle experience is a plus.
• Positive attitude and CSI focused
• High volume mentality and automotive knowledge
• Valid Michigan driver's license and good driving record required
• Willing to submit to a pre-employment background check and drug screen

Skills that we have identified that will lead to success include:

• Excellent time management skills and ability to multi-task and prioritize
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Computer proficiency
• Work well with Service Team as well as other departments
• Dependability, reliability, responsibility
• Thrive on working in a fast-paced, team environment
• Hospitality experience a plus