Spa Sales and Guest Service Associate

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

At Hand & Stone, our vision is simple: to make each visit the best hour of our client’s month. As the face of the spa, Spa Sales Associates create memorable 5-star experiences through warm welcomes, exceptional service, and confident sales conversations.

Why Join Hand & Stone?
✨ Opportunity – This role is more than answering phones. Our simple, stress-free commission model makes sales achievable and rewarding. Boost your paycheck while building a career with an industry leader backed by 20 years of proven success.
✨ Convenience – We value balance and flexibility. With a variety of shifts, we work with you to create a supportive and stable schedule.
✨ Training & Growth – Your career doesn’t stop at onboarding. We provide live sales webinars, coaching, and advancement opportunities into lead associate and management roles.
✨ Family Focused – Enjoy meaningful work that improves lives—while supporting your own. Associates receive a 10% weekly KinderCare childcare discount .

What You’ll Do

• Welcome clients, build connections, and provide a 5-star experience.
• Confidently meet membership, gift card, and upgrade sales goals.
• Share service and promotion details with clarity and enthusiasm.
• Maintain knowledge of spa services and menu offerings.
• Answer phones, book appointments, and manage client files.
• Help uphold spa cleanliness and organization.
• Support team operations with various front desk responsibilities.

Pay & Benefits

• Base pay + commissions on memberships, gift cards, and service upgrades. (Our 2025 average hourly rate is $15.84, with top associates earning up to $20/hr.)
• FREE Telemedicine access.
• FREE monthly massage or facial + 50% off additional services.
• 40% off retail products.
• 401(k) after 90 days.
• PTO after 1 year.
• Fun contests, team outings, and prize opportunities.
• Flexible leadership team with lots of advancement potential.

What We’re Looking For

• A positive, professional attitude and desire to be part of a fun, supportive team.
• Strong multi-tasking and attention to detail.
• Great communicator with confidence in client interactions.
• High school diploma or equivalent required.
• Full-time: Flexibility for a mix of day, evening, and weekend shifts (all staff work at least one Sat or Sun shift).
• Part-time: At least one evening and one weekend shift required.

✅ No sales experience needed—just bring confidence, consistency, and a great attitude. We’ll give you the tools and training to succeed!

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