Delivery Lead

Delivery Lead Hartford, Connecticut The Delivery Lead is accountable for the end‑to‑end delivery of business solutions, understanding the strategy, needs, and challenges of the business they support, and ensuring service levels are met and system changes are delivered to expectations. In a Platform Enablement context, the Delivery Lead is responsible for enabling predictable, high‑quality execution across multiple platform teams through dedicated capacity, delivery coaching, acceleration support, and structured demand absorption to reduce dependency on ad‑hoc contributions. This role does not own engineering standards, but partners closely with Engineering Chapter Leads to ensure pragmatic adoption of those standards through execution. What you’ll be doing Establish, develop and maintain close collaboration and partnership with Business stakeholders, Technology Transformation Functions and key strategic partners/vendors. Facilitate coordination among teams within the delivery process, ensuring that work items are prioritized and completed in alignment with the delivery timeline. Hold team and partners/vendors accountable for delivering the appropriate business outcomes per the business transformation roadmap. Hold end‑to‑end accountability for technical delivery, including coordination of vendors, SI partners, and integration teams. Produce and maintain the technical delivery roadmap for the assigned portfolio/domain/segment. Manage operational aspects of delivery such as resource allocation, workload balancing, and addressing immediate roadblocks. Assess team performance and productivity, identify areas for improvement and implement changes to optimize delivery processes. Develop change management strategies and approaches and assist business partners with readiness and change implementation. Facilitate cross‑domain ceremonies and synchronisation events across Teams of Teams. Establish and communicate the Agile cadence/calendar of events and ensure reporting of Key Performance Indicators (KPI) on the delivery/products. Drive improvements of ways of working via periodic synchronisation events (e.g. PO Sync, Scrum of Scrums, Retrospectives). Own the Platform Enablement execution model, ensuring reliable delivery support to platform teams without centralising product ownership. Distinguish clearly between BAU, transformation initiatives, and enablement‑driven execution to ensure focus and cost transparency. Act as an execution partner to Platform Foundations, ensuring pragmatic adoption of architecture, standards, and engineering practices through delivery. Work in close partnership with Engineering Chapter Leads to operationalize standards and practices through delivery. Do not define or govern engineering standards, coding practices, or career frameworks. Applications, Infrastructure & Operations Establish the scope of services, service levels, and key processes required to deliver application services within the application portfolio/domain/segment. Accountable for managing the stability and performance of the products responsible for. Hold accountability for resolution of user incidents/issues within the agreed response and resolution SLA’s. Manage the BAU/Breakfix team that will help resolution of any critical problems, bugs/defects that are raised through user backlog. May participate as a member of a Major Incident Team. Support resolution of escalated risks and issues within assigned portfolio/domain/segment. Ensure platform stability while enabling platform teams to progressively adopt standardised frameworks, automation, and shared practices. Treat incidents, defects, and SLA breaches as operational signals to prioritise enablement actions that reduce long‑term toil and improve platform maturity. People & Teams Management Align team to high‑level organization goals and objectives. Responsible for line management of Delivery Manager(s), Platform Architect(s), Business Analyst(s) and Software Engineer(s) within the delivery function. Build and lead cross‑platform enablement capacity through senior delivery and engineering profiles. Encourage pairing, shadowing, and hands‑on coaching across platform teams to accelerate execution maturity. Foster Communities of Practice focused on delivery excellence, acceleration patterns, and execution predictability. Leverage Chapter Leads for competency development, coaching frameworks, and technical skill progression. Do not own individual contributor career paths or engineering capability models. Security and Compliance Provide audit support for both internal and external assessments; articulate policies and standards as appropriate and provide all required evidence on a timely basis. Own the completion of any action plans. Hold accountability for the IT & Security controls on the platform and resolution of any vulnerabilities. Own any waivers and resolution of these waivers. Protect and maintain AXA XL’s Intellectual Property. Vendor Management In collaboration with Procurement, responsible for robust vendor management to ensure cost‑efficient IT support with removal of underperformance when appropriate. Manage relationships with external IT service providers to ensure quality and cost‑effective delivery of IT services within assigned portfolio/segment. Monitor IT service providers/suppliers and address performance concerns. Hold accountability for transaction agreements review ensuring scope aligns to business ambition and cost/timelines align to the proposals from SI partners. In collaboration with Procurement, manage RFI/RFPs, contract negotiations and delivery of contract terms. Manage the relationship with vendors and help align technical application/platform roadmap ambition with the business roadmap. Budget & Resource Management Optimise delivery cost by establishing core practices and delivery functions in strategic/competitive locations. Develop, manage and report the budget allocation within the application/domain portfolio optimizing resource allocations and utilisation. Produce high‑level estimates for the initiatives within the portfolio/domain/segment. Manage enablement capacity as an elastic execution capability, ensuring continuity across platforms and reducing single points of failure. Optimise resource allocation to maximise delivery throughput and predictability rather than local optimisation. The Delivery Lead operates across transversal platform capabilities to enable reliable delivery, acceleration and sustainable support, aligned with business priorities and transformation objectives. The role is not tied to a fixed set of platforms; current examples of enablement contexts include Microsoft Power Platform, automation enablement and re‑platforming initiatives, and collaboration & productivity solutions. You will report to the Head of Transversal Platforms. What you will bring Required Skills and Abilities Expert level experience in planning and executing complex, large‑scale initiatives or operational area. Experience working in scaled/scrum agile initiatives, in scrum mastery, coaching and complex deliveries. Significant leadership experience in insurance and IT. Proven experience in delivering and supporting IT products. Experience working with transversal platforms. Knowledge of insurance platforms and processes is a plus. Expertise in agile methodology and ways of working. Significant experience working in a global and matrix environment. Effective communication among squads to coordinate planning quarterly (real‑time). Great leader eager to develop squads and drive relentless improvement. Create an environment of mutual influence and support the squad commitments. Understand the unique opportunities and challenges associated with facilitating and continuously aligning a large development program. Foster Communities of Practice and the use of engineering and Built‑In Quality practices. Think beyond day‑to‑day activities; apply systems thinking. Budget, supply, and resource management for in‑scope applications and services. Hold suppliers accountable for performance against Service Levels. Ensure appropriate SoWs / SLAs exist for all development vendor engagements. Measurable improvements in service delivery over time. High customer confidence in delivery capability. Risk identification and mitigation. Knowledge Management strategy for process, training and applications. Proven planning and organization skills, creating own work schedules, prioritising workload, preparing in advance and setting realistic timescales. Adaptable to new/different strategies, programmes, technologies, practices, cultures, etc.; comfortable with change, able to make transitions easily. Well‑established leadership and team management skills. Excellent problem‑solving and analytical abilities. Effective communication and interpersonal skills. Desired Skills and Abilities Bachelor's or master’s degree in computer science, Information Technology, or a related field. Agile certifications such as Scrum Master, RTE. Experience working in SATe. AXA XL is an Equal Opportunity Employer. The U.S. base salary range for this position is USD 127,000-200,100 #J-18808-Ljbffr AXA Group