Housing Officer

Do you want to make a real difference in people’s lives while building a career in housing management Services? Forward Housing, part of the Thera Group, is looking for a dedicatedHousing Officerto join our team. About the role: You’ll work closely with the Senior Housing Officer to oversee housing management services for more than 80 properties across England and Scotland. This is a home-based role with national reach, supporting tenants, families, carers, and care teams to ensure safe, secure, and well‑managed homes. Maintain accurate property records and act as the main contact for tenants and care teams. Monitor rent accounts, liaising with Housing Benefit teams and resolving issues promptly. Support tenants with tenancy responsibilities and new tenancy sign-ups. Work with the Repairs team to minimise voids and ensure properties are ready for re‑letting. Assist with compliance monitoring and service charge budgets. Collaborate with finance, care commissioners, and adult social care teams. At Thera, we believe people with a learning disability can be leaders in society. Our vision is shaped and directed by the people we support, ensuring their voices are heard and respected. As a Housing Officer, you’ll play a vital role in delivering this mission by providing homes that empower independence and dignity. We’re looking for someone who is: Working towards (or willing to complete) a Level 4 CIH qualification. Experienced in delivering excellent customer service, especially for people with a learning disability. Skilled at building effective stakeholder relationships. Enthusiastic, determined, and passionate about housing management. Knowledgeable (or keen to learn) about social housing frameworks, especially in Supported Housing and Exempt Accommodation. A supportive, values‑driven organisation. Opportunities for professional development and CIH qualifications. The chance to make a meaningful impact every day. We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate. #J-18808-Ljbffr Corehr