Privado Lead Arrival Experience Coordinator

Privado Lead Arrival Experience Coordinator

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Privado, our exclusive "hotel within a hotel" villa experience. Your engaging smile and personality are the essence of a great Privado Lead Arrival Experience Coordinator with Fairmont Hotels & Resorts. As you personally greet our Guests throughout the day, you will be empowered to deliver on our mission of "Making Special Happen". The Privado Ambassador owns the hotel experience, responsible for delivering a warm, personalized, and anticipatory arrival and departure to all guests. This role hosts the lobby and front drive environment, ensuring each guest is recognized, guided, and seamlessly transitioned from vehicle to resort experience.

Reporting to Privado Managers, responsibilities and essential job functions include but are not limited to the following:

• Be the "Face of Privado" by setting the tone for the guest's stay through a confident, warm, and professional presence
• Assist our arriving and departing guests while providing exceptional service
• Establish immediate guest connection and recognition while anticipating needs through observation, communication and prior knowledge
• Maintain a calm, organized, and luxury-focused environment
• Act as the central point of communication between Guest Services and Front Office teams
• Proactively identify and resolve potential congestion or service delays
• Owning and managing the Privado front drive while coordinating vehicle flow, ensuring efficient and safe guest arrival and departure
• Coordinate with Guest Services for timely luggage delivery and retrieval and assist luggage handling
• Ensure seamless handoff of guest needs without requiring guests to repeat requests
• Follow through on all arrival and departure related requests to completion
• Relay VIP arrivals, special requests, and service opportunities to appropriate departments

Qualifications

• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Prior experience in a Forbes-rated hotel preferred
• Must possess a professional presentation
• Must possess a valid US Driver's License

Additional Information

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.