Automotive Service Advisor

About Us: Since 2008, Inver Grove Honda has proudly served the communities of Inver Grove Heights, Saint Paul, and Minneapolis with a commitment to integrity, transparency, and exceptional customer care. As a family-owned dealership, we believe in treating every guest like part of our own family, offering an experience built on trust and long‑term relationships. Position Summary: The Full‑Time Service Advisor serves as the primary liaison between the customer and the service department. This role is responsible for creating a welcoming experience, accurately identifying vehicle service needs, and coordinating timely and efficient repairs while ensuring complete customer satisfaction. The Service Advisor plays a key role in building customer trust, retention, and loyalty. Schedule: Monday – Friday with Saturdays as needed Key Responsibilities: Greet all customers in a prompt, courteous, and professional manner. Clearly communicate vehicle symptoms and service needs between customers and technicians. Prepare accurate repair orders by describing symptoms, problems, and causes discovered during inspections. Provide customers with detailed cost and time estimates, and obtain approval before any work is performed. Maintain ongoing communication with customers regarding vehicle status, changes to estimates, and completion timelines. Promote and sell recommended maintenance and repair services based on manufacturer guidelines, vehicle history, and inspection findings. Review completed work with customers and ensure their understanding of repairs performed and associated costs. Coordinate with technicians, parts department, and BDC team to ensure timely and efficient workflow. Handle customer concerns or complaints with professionalism and elevate unresolved issues to management as needed. Follow all warranty and policy guidelines to ensure compliance. Keep service drive, advisor stations, and customer waiting areas clean and organized. Qualifications: Dealership experience preferred ADP, Reynolds or Dealer Trac experience required Workflow application experience preferred Must be 18 years of age Must be able to pass a background test Must be able to bend, stoop, kneel, crouch, reach, and be on your feet for extended periods of time Must be reliable Must have a valid driver’s license with an acceptable driving record Need to be able to work some Saturdays Maintain excellent organizational skills and time management Have a professional image and attitude High School Diploma, GED, or equivalent experience (required) Valid driver’s license (required) Work Environment: Fast‑paced automotive service department Frequent communication with technicians, advisors, and management Primarily indoor work environment with occasional shop floor interaction. Ability to stand and move around various service shops and the dealership. Team‑oriented dealership culture focused on efficiency and customer satisfaction Compensation and Benefits: Base Salary: $$60,000 - $110,000 (Base + Commission) Benefits Package: Medical Dental Vision Short‑Term Disability Long‑Term Disability 401(k) plan with employer match Paid Time off and Holidays Employee Discounts on vehicles and service Why Choose Inver Grove Honda? At Inver Grove Honda, we’re committed to helping you thrive. Here’s what makes we a standout choice for your career development: Hands‑On Learning: Work in a state‑of‑the‑art service department with expert mentors. Supportive Team: Collaborative environment focused on growth and excellence. Career Advancement: Long‑term growth with clear opportunities at Inver Grove Honda. #J-18808-Ljbffr Midwest Motors Group