Information Receptionist

Job Title*THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*This is a TERM appointment (not-to-exceed 2 years). Term appointments are non-status, nonpermanent appointments of limited duration (more than 1 year but not more than 4). Term employees are eligible to earn leave and generally have the same benefits as permanent employees including health and life insurance, within-grade increases and Federal Employees Retirement System and Thrift Savings Plan coverage. Term appointments may be extended without further competition (up to the 4 year maximum). The appointment to a Term position does not confer eligibility for promotion or reassignment to other positions or the ability to be non-competitively converted to permanent employment.The primary purpose of this position will serve as the first point of contact for customers by serving where patients and visitors would seek information or standing in strategic locations where patients and visitors need wayfinding assistance and may include inclement outdoor weather screening visitors before entering the facility. The major duties include but are not limited to:Provides a positive, welcoming message and courteous, helpful service to arriving and departing patients, visitors, and staff;Works effectively as part of the transformational team dedicated to enhancing the Veteran Experience and Patient Centered Care;Responds to all telephone calls and face-to-face inquiries;Assists with locating staff, bus information, taxi information, and other general information;Provides accurate and timely responses to requests for information and directions;Directs Veterans, family members and other visitors to the appropriate office or service within the facility;Provides follow-up to Veterans and visitors leaving the facility by inquiring if their questions and needs have been addressed during their appointment or other business at the facility;Contacts for transportation services when patient is ready for pickup.Locates appointment information for patients;Initiates appropriate action as needed (i.e., wiping off chairs, wheelchairs, etc.) to maintain a safe and sanitary environment within the facility; andPerforms other duties as assigned.Work Schedule: Schedule on an as needed basis and may include days, evenings, weekends, holidays, and may include rotating schedule. NOTE: Intermittent employment is defined as non-fulltime employment in which employees serve under an excepted or competitive service appointment without a regularly scheduled tour of duty. A position with an intermittent work schedule is sporadic and unpredictable so that a tour of duty cannot be regularly scheduled in advance. Intermittent positions offer health insurance only if the employee is expected to work at least 130 hours per month for at least 90 days.Recruitment & Relocation Incentives: Not authorizedCritical Skills Incentive (CSI): Not Approved