Client Care Specialist

Job Description

Job Description

The Client Care Specialist plays a crucial role in ensuring excellent client communication and efficient management of client files in our small, personal injury law firm. This position focuses on communicating regularly with existing clients and insurance adjusters, resolving issues promptly, coordinating follow-ups, and managing intake and launching of new client files with accuracy and professionalism. The ideal candidate demonstrates strong organizational skills and attention to detail while maintaining clear, compassionate, and effective communication.

Responsibilities

• Communicate effectively with clients to address inquiries and concerns
• Resolve client issues promptly and professionally
• Coordinate follow-up activities to ensure client satisfaction
• Manage intake processes and launch client files accurately

Required Qualifications

• High school diploma or equivalent
• Strong communication skills
• Excellent organizational abilities
• Attention to detail
• Ability to multitask efficiently

Preferred Qualifications

• College degree
• Experience in an office setting
• Bilingual (Spanish)