CSCD Office Specialist I

Job Summary

Performs entry-level clerical and administrative support tasks. Performs a variety of administrative work of a specialized nature in furtherance of department mission. Performs general office functions. Provides direction and information to the public on department and County procedures, regulations and policies. DISTINGUISHING CHARACTERISTICS: The Office Specialist I position is classified within the Administrative Support job family. This classification is distinguished from the Office Specialist II in that incumbents perform more entry level administrative duties than the Office Specialist II position.

Duties and Responsibilities

• Performs data entry of community service hours
• Responds to requests and questions from staff regarding community service hours. Follows up with external community service agencies as necessary to gather information to respond to requests.
• Tracks community service time sheets received and communicates with external agencies regarding any outstanding time sheets or questions pertaining to time sheets.
• Monitors various departmental email accounts and forwards reports/information received to the appropriate staff.
• May assist with site visits of community service agencies.
• May assist with maintaining and updating various departmental lists.
• May check in clients for community service opportunities and answers phone to assist callers as needed.
• Serves as back up for department mail courier.
• Performs other job-related duties as assigned

Minimum Requirements

Education and Experience: High School diploma or G.E.D. AND one year of responsible office/clerical experience, including the operation of computers and basic office equipment Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job. Licenses, Registrations, Certifications, or Special Requirements: Applicant must maintain valid DL during employment Knowledge, Skills, and Abilities Knowledge of: General office/clerical practices, procedures, and methods. Customer service etiquette. Computer software to include Microsoft Office Suite. Business English, spelling and arithmetic, grammar and punctuation. Skill in: Effectively communicating with general public and staff. Operating Microsoft Office Suite products. Both verbal and written communication. Ability to: Understand and carry out verbal and written directions. Drive a vehicle and follow traffic laws Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.

Work Environment & Other Information

Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination, and manual dexterity necessary to operate a computer and office equipment. Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions. Work Hours: 7:30 AM-4:30 PM, Monday-Friday. May work some holidays, some nights, some weekends Location: 4011 McKinney Falls Parkway Austin Texas Department: CSCD Adult Probation Criminal, Driving, Education, and Employment Background Checks Required. This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.