Field Service Dispatcher

What you will accomplish together with us: Interface with end users and the field service organization and communicate all requests, requirements and issues to the internal organization Assist in scheduling field service onsite visits and work with customers to ensure all requirements are met prior to installation or maintenance visit Create service orders, update status, process parts orders, service invoicing and creation of service center notifications Create new service contracts in SAP, update equipment records, process renewals, and run reports as needed Review and report on engineer inventory levels Work with engineers to cycle count stock and ensure inventory is decremented properly via secure order processing What will convince us: High school diploma required, academic degree in business or similar is preferred 2+ years of work experience in a customer service role Strong written and oral communication along with ability to deal effectively with customers in a professional manner Strong ability to multi-task Experience with field service organizations preferred SAP experience preferred Identification with our core values: Sustainability, Openness, Enjoyment What We Offer: Personal and Professional Development: mentoring, leadership programs, internal seminar offerings Worklife Balance: paid vacation, sick time, corporate holidays, community service day, flexible work schedules Making an Impact Right from the Start: comprehensive onboarding, virtual online platform Welcoming Culture: mutual support, team spirit, international collaboration, communities on topics such as coaching, agile working, businesswomen's network Health & Well Being: wide selection of health and well-being support such as medical plans, dental, vision, EAP, wellness programs Intelligent Working Environment: working in smart buildings with latest technology and equipment Retirement Savings Plan: 401k with generous company match Flexible Spending: HSA, FSA (dependent care & healthcare spending), transportation commuter account Company Paid Benefits: basic life insurance, AD&D, EAP, family planning & women's health, health advocate Additional/Optional: supplemental life insurance, legal services, LTD & STD, critical illness insurance, student loan tuition refinance service Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at View email address on click.appcast.io #J-18808-Ljbffr