Data & IT Support Specialist

Job Description

Job Description

Family Promise of West Michigan strives to give parents the hope and encouragement they need to create a better future for their children and end the cycle of homelessness. Through our diversion services, emergency shelters, housing programs, homeownership initiatives, family stabilization, and early childhood services, we have helped more than 2,500 families overcome homelessness and achieve lasting stability.

At Family Promise, our culture is centered on compassion, collaboration, and commitment to families. We value teamwork, integrity, and a solutions-focused approach as we work together to serve our community with excellence and care.

We are seeking a Data & IT Support Specialist to join our team. This role is responsible for ensuring high-quality data and smooth day-to-day technology operations across the organization..

This position reports to the VP of Business Intelligence.

Family Promise of West Michigan Core Values:

• Has Passion for Mission

• Prioritizes Accessibility, Belonging and Community

• Is Dedicated to Hospitality

• Collaborates Intentionally

• Is Hungry, Humble, and Smart

• Assumes Good Intent

• Strives for Excellence and Sustained Impact

Our Ideal Candidate will get to:

• Pull, compile, and format data for grant reporting, funder requirements, and internal evaluation.

• Generate recurring and ad-hoc reports from the case management system and other data platforms.

• Maintain data quality by reviewing, cleaning, and validating data entries across systems.

• Assist with updating and maintaining dashboards and visualizations used for strategic planning and performance tracking.