Restaurant Server

Restaurant Server – Weekapaug Inn

A Collection Unlike Any Other

The Ocean House Collections includes 3 luxury properties. The Ocean House features 49 luxury guest rooms, 18 Signature Suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season including Coast, a Forbes Travel Guide 5 Star rated fine dining experience.

The Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 24 unique guest rooms, 3 Fenway, 2 Carriage House and 4 two-bedrooms signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences.

Scope of Position

The scope of the Restaurant Server position is to provide the dining guest with a memorable experience. They play a critical role in establishing a personal connection with the dining guest and the restaurant. They are responsible for properly greeting their guest, and accurately preparing their meal order, submitting the order accurately to the kitchen, flawlessly delivering all stages of the meal, following-up on the guest's comfort level with the preparation of the meal and seeking ways to anticipate and elevate their dining experience. They are the primary contact with the guest during their visit and ultimately close the experience by accurately preparing the final invoice and processing the payment by following the established procedures.

Hourly Staff Schedule Requirements

All staff are kindly asked to understand that the property operation is 24 hours a day 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all hourly paid team members may be asked to work extended shifts and additional days based on business demands. The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday through Sunday and on holiday weekends that are celebrated on Mondays, this can include Mondays. All staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, earn.

Reporting Relationship

Internal: The server reports to the Food & Beverage management team.

Key Responsibilities

• Constantly and consistently demonstrate the standards of behavior including adherence to the Forbes 5-Star standards.
• Pro-actively greet guests warmly and provide pleasant and comfortable dining experience at the pace dictated by the guests.
• Maintain a current knowledge of menu items, basic ingredients, and preparation methods in order to be able to pro-actively describe selection options as well as answer guest questions.
• Be prepared to offer recommendations
• Familiarity and basic knowledge of wine, beer, spirits, and wine pairings.
• Communicate effectively with all levels within the food and beverage staff including the culinary team to ensure guest experience is as enjoyable and effortless as possible.
• The server where appropriate, are expected to interact with VIPs, Ownership and Guests on behalf of the resort and assist the staff with the proper handling of special requests.
• Engage guests with a pleasant greeting, explain specials offerings and accurately prepare food and drink orders in accordance with dining service standards.
• Timely and accurately input guest order into system to ensure kitchen can prepare orders in a manner that ensures proper pace of service is maintained.
• Deliver meal items to the table in a professional, comfortable, and pleasant manner.
• Evaluate the dining experience of guests in order to ensure the proper timing of clearing (china, glass and silver) and the appropriate servicing of the following course.
• Assist team in clearing used items as necessary to ensure proper pace of service is maintained.
• Present final invoice in a pleasant and friendly manner with instructions about how the check will be handled.
• Provide a warm farewell and invite guests to return soon.
• Responsible for practicing, managing, and promoting the Company's Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
• Represent the Company with a positive attitude and professional presentation.
• Follow sustainability guidelines and practices related to the Company's sustainability programs.
• Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.

Required Job Knowledge, Skills, Qualifications, and Experience

• Fluency in English both verbally and in writing
• Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/confrontational situations.
• Uphold the Company standards, policies, and procedures.
• Prioritize and organize tasks and work area
• Ability to remain calm and resolve problems using good judgement as interpreted by the management
• At least 2 years of work experience that can be demonstrated to be applicable to the duties listed in this job description.
• Experience in the luxury hospitality industry is preferred
• Follow directions
• Work cohesively with co-workers as part of a team
• Maintain confidentiality of guest/employee information and pertinent company data

Physical Requirements:

See below Physical conditions description.

This job description in no way states or implies that these are the only duties to be performed by the person occupying this position. The person in this position will be required to perform any other job-related duties assigned by their supervisor.

PHYSICAL ACTIVITIES, VISUAL ACUITY, AND WORKING CONDITIONS OF:

Server

I certify that I have read the physical requirements as set forth below and am physically able to perform the necessary duties as indicated herein.

1. GENERAL PHYSICAL REQUIREMENTS

Please check the ONE description of general physical requirements that best describes the work requirements of the position:

A. Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

B. Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of force greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work.

C. Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

D. Heavy work: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

E. Very heavy work: Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force constantly to move objects.

2. PHYSICAL ACTIVITIES

Please check ALL physical activities that apply to the essential functions of the position:

A. Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

B. Balancing: Maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow, slippery or erratically moving surfaces. This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

C. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.

D. Kneeling: Bending legs at knee to come to a rest on knee or knees.

E. Crouching: Bending the body downward and forward by bending leg and spine.

F. Crawling: Moving about on hands and knees or hands and feet.

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