Child Support Contracts Manager

Child Support Contracts Manager

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Date: Jun 3, 2026 Location: Springfield, IL, US, 62702 Job Requisition ID: 56427 Agency: Department of Healthcare and Family Services Class Title: SENIOR PUBLIC SERVICE ADMIN (40070) Skill Option: General Administration/Business Marketing/Labor/Personnel Bilingual Option: None Salary: Anticipated Starting Salary $9174 - $12,500 Job Type: Salaried Category: Full Time County: Sangamon Number of Vacancies: 1 Bargaining Unit Code: None Merit Comp Code: Excluded - Federally Funded

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Position Overview: The Department of Healthcare and Family Services, Child Support Services (CSS) is seeking to hire a highly qualified and motivated professional to join our Contract Management team in the role of Contracts Manager. This position plans, directs, and evaluates the Contracts program for the Division of Child Support Services, formulates, implements, and coordinates program policies and procedures, directs the research, development, and documentation of computer management reports to comply with new and revised federal/state legislation and to respond to litigation issues, monitors and enforces compliance with federal and state Child Support Enforcement laws, rules, and regulations, serves as full line supervisor, plans, directs, and evaluates on-going management research studies, and directs case reviews.

The ideal candidate will have excellent mathematical, communication, organizational, and analytical skills to be successful in performing the operations of the Contract Management team.

HFS values employees with different backgrounds, life experiences, and talents. Employees receive a robust benefit package including:

• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

If you are seeking a new opportunity, and this position appeals to you, please apply today! At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained. HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Essential Functions Subject to management approval, serves as the Child Support Contracts Manager in coordinating, planning, and monitoring the Contracts program for the Division of Child Support Services (CSS) Serves as full line supervisor Monitors and enforces compliance with federal and state Child Support laws, rules, regulations, and program requirements of contracts and agreements Plans, directs, and evaluates on-going management research studies relating to production, operational impact, and the establishment of performance standards Directs the research, development, and documentation of computer management reports to comply with new and revised federal/state legislation and to respond to litigation issues Directs case reviews Serves as a key member of the policy development team for the program Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of college, preferably with courses in business or public administration Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or business organization

Preferred Qualifications Three (3) years of professional supervisory experience assigning work, providing guidance to subordinates, training staff and approving time Three (3) years of professional experience interpreting and applying state and federal law as it relates to child support Three (3) years of experience developing, implementing, and evaluating policies and procedures for management of a child support program Two (2) years professional experience working in the child support field Two (2) years of professional experience planning and directing the financial operations of a public or private organization Two (2) years of experience developing and maintaining working relationships with other state, local, and public agencies, and the legal community

Conditions of Employment Requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information Requires the ability to utilize and maintain state issued equipment such as a laptop Requires ability to travel in the performance of duties, with overnight stays as appropriate This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

Work Hours: Monday