Shop Tech and Office Admin | Evening Shift 505P MS

Job Description

Job Description

Key Responsibilities:

• Dispatch roadside and on-site service calls to technicians efficiently.

• Monitor technician locations, job status, and response times throughout the evening shift.

• Answer incoming calls and assist customers with service requests, updates, and scheduling.

• Enter, update, and maintain service orders, dispatch logs, and related documentation.

• Communicate service priorities, job details, and timelines clearly to technicians.

• Coordinate with shop, warehouse, and management teams to support evening operations.

• Assist with invoicing, reporting, and other administrative tasks as needed.

• Ensure compliance with company policies, safety procedures, and service standards.

• Perform other duties as assigned.

Skills, Education & Requirements:

• High school diploma or equivalent required.

• Previous dispatch, administrative, or customer service experience preferred.

• Strong communication, organization, and multitasking skills.

• Ability to work independently and make decisions during evening hours.

• Proficiency with basic computer systems and dispatch/scheduling software.

• Professional demeanor with strong problem-solving abilities.

Benefits:

• 401(k) with company matching

• Health, Dental, Vision, and Life Insurance

• Paid on-the-job training

• Career growth and advancement opportunities

Why Join Southern Tire Mart?

Southern Tire Mart is an industry leader, recognized as:

• #1 Commercial Tire Dealer in the U.S. since 2008

• #1 Truck Retreader in North America since 2007

• #1 North America Commercial Tire Dealer since 2012