Implementation Consultant

Who We Are At Corebridge Financial, we believe action is everything. Every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, today and tomorrow. We align to a set of values that are the core pillars of our culture and help bring our brand purpose to life: We are stronger as one: We collaborate across the enterprise, scale what works, and act decisively for our customers and partners. We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders. We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future. We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work. Who You’ll Work With For nearly 60 years, we’ve helped millions of Americans turn their vision for retirement into reality. The average length of our relationships with plan sponsors is approximately 28 years, and roughly three in ten in‑plan individual clients have been with us for more than 20 years. We are a leading retirement plan provider for K‑12 schools, healthcare, government, higher education and other not‑for‑profit institutions. Through our strong partnerships with plan sponsors and consultants, a dedicated financial advisor network, and innovative technology solutions and tools, we make retirement planning easy and accessible and help people turn their financial dreams into realities. About The Role As an Implementation Consultant you will join the Implementation Services New Business department and be responsible for the onboarding of new plans, transfer plans and internal conversions. You will lead all elements of implementation events and tasks that include scope analysis and coordination with multiple internal and external parties. You will be a proactive and strategic consultant to our partners by communicating the implementation plan, including key objectives and solutions, scheduling, tracking and reporting to all parties. Responsibilities Consult internal/external customers on timing for implementation milestones and activities. Analyze and effectively communicate broader operations aspects to help influence decisions across departments for services being implemented. Work closely with the assigned Relationship Manager, Account Manager and various internal business partners to ensure a smooth transition at the end of the project. Lead project kick‑off related meetings and facilitate regularly scheduled weekly meetings with the plan sponsor, executive sales team, outside consultants, TPAs, vendors and our internal subject‑matter experts. Provide consultative solutions for best practices and ensure details are understood so that our administrative processes and systems are established appropriately. Develop, communicate, maintain and manage detailed project plans and timelines for account implementation projects and ensure deadlines, milestones and success criteria are met or exceeded through timely coordination and communication. Identify and timely resolve any issues that surface during assignment duties; track and report implementation activity results in real time via internal implementation databases and reporting tools. Conduct lessons learned at the end of each implementation phase for continuous improvement purposes. Contribute to plans to improve customer satisfaction and overall quality. Identify out‑of‑scope services and elevate them as needed to ensure all services included in pricing are approved and documented. Be proactive in managing issues, anticipating outcomes of the process and ensuring all necessary steps have been taken. Model customer service excellence within implementation. Assist in identifying training needs and lessons learned within the team. Contribute to capital projects initiatives as needed. Please note this is not an exhaustive list of all responsibilities of the position and the requirements of the job may change in line with business needs. Skills and Qualifications Bachelor’s degree in a related field; or an equivalent combination of education and experience. 5+ years of related experience required. Extensive project management experience with solid knowledge of the various retirement plans and provisions. Excellent communication skills, including verbal, written, interpersonal and presentation abilities. Proficient with computer software. Ability to analyze data, identify root cause, and provide or develop appropriate solutions for resolution. Proven experience handling multiple priorities. Proactive problem‑solving ability with a solutions‑oriented demeanor. Ability to work independently within a team and make decisions while considering client requirements. Successful completion of a relevant professional designation preferred (e.g., CEBS, ASPA), but not required. Work Location This position is based in Corebridge Financial’s Houston, TX office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely. Estimated Travel Minimal travel. Benefits At Corebridge Financial we prioritize the health, well-being and work‑life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally. Health and wellness: A range of medical, dental and vision insurance plans and mental health support. Retirement savings: A competitive 401(k) plan with a generous dollar‑for‑dollar company match up to 6 % of eligible pay and a company contribution equal to 3 % of eligible pay. These contributions vest immediately. Employee assistance program: Confidential counseling services and resources. Matching charitable donations: Corebridge matches donations to tax‑exempt organizations 1:1 up to $5 000. Volunteer time off: Employees may use up to 16 volunteer hours annually. Paid time off: Eligible employees start with at least 24 paid time‑off days. Eligibility for and participation in employer‑sponsored benefit plans and company programs will be subject to applicable law, governing plan documents and company policy. We are an Equal Opportunity Employer Corebridge Financial is committed to being an equal‑opportunity employer and complies with all applicable federal, state and local fair employment laws. All applicants will be considered for employment based on job‑related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status or any other protected characteristic. The company is also committed to compliance with fair employment practices regarding citizenship and immigration status. We invest in each employee, ensuring that our colleagues are respected as individuals and valued for their unique perspectives. Corebridge Financial is committed to providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. We will determine accommodations on a case‑by‑case basis in accordance with applicable federal, state and local law. We will consider qualified applicants with criminal histories, consistent with applicable law. #J-18808-Ljbffr