Supervisory Branch Operations Manager

Job Description

Job Description

D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning 90 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients’ financial well-being, we also work to strengthen local communities—and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report.

Summary/Function: 
We are currently seeking a motivated, detail-focused Supervisory Branch Operations Manager to support our Financial Advisors (FAs) across multiple branches. This position partners with the Branch Manager (BOM) to ensure branch operations run smoothly and remain compliant with company policies, procedures, and securities industry rules and regulations. 

Qualifications:
•    Applicable industry exams: Series 7, 65 or 66, 24, 9 and/or 10.
•    Prior supervisory experience.
•    General knowledge of accounting principles.
•    Thorough knowledge of Company policies and procedures.
•    Seasoned experience in the securities industry, knowledge of industry rules and regulations.
•    Strong interpersonal skills.
•    Strong organizational skills and attention to detail.
•    Ability to operate a PC and work in an automated environment.
•    Thorough knowledge of securities industry rules and regulations.
•    Familiar with Microsoft Word, Excel and Outlook.
•    Excellent communication skills, both oral and written.
•    Follow policies and procedures. Maintain client confidentiality.
•    Communicate in a clear and service oriented manner. Use appropriate, professional language and grammar to effectively exchange ideas and information.
•    Ability to proactively work with both external and internal clients. Relate with others in a professional manner in order to accomplish work responsibilities and objectives.
•    Ability to maintain regular, predictable attendance.

Duties:    
•    Coordinate the work activities of the branch support staff to contribute to efficient and effective branch operations. Work with the Branch Manager to determine the staffing needs for individual FAs and other branch office positions.
•    Initiate and review support staff training to assure peak productivity levels for all support staff within the branches. Coordinate all training and advanced training of newly hired employees and experienced support staff.
•    Implement and assure compliance with all Human Capital policies. Serve as a liaison between Human Capital and the branches. Participate in compensation review of support staff personnel; make recommendations as requested by the Branch Manager. Review and advise on quarterly staff ratio reports.
•    Assist in the investigation of employee complaints and personnel issues to include progressive disciplinary action, sexual harassment and discrimination situations and terminations. Work with Human Capital until a satisfactory resolution is obtained.
•    Participate in the hiring and management of all branch office support staff. Deliver the new employee paperwork and follow up until completed to initiate the background check and on boarding process. Facilitate new employee processing and process employment records.
•    Monitor and approve payroll time entries, weekly on the automated payroll system.
•    Oversee the cashiering functions in the branch(es) to ensure compliance with Company policies and procedures to included training or re-training cashier personnel, processing new account forms, incoming and outgoing funds, transfers etc. Designate, serve as backup or personally perform the operations duties of the branch if the size of the office dictates it.
•    Work with the Branch Manager and Sales/Operations Liaison to coordinate the transition of new FAs. Coordinate the HR processes, the ordering of supplies and equipment, the account transfer process, training etc. to ensure a smooth transition.
•    Assist in the opening of new satellite offices. Coordinate the ordering of supplies, office equipment, office furniture, telephones, computer equipment etc.
•    Oversee the distribution of the morning reports to staff and FAs for review.
•    Oversee the collection of the daily Mutual Fund Breakpoint Worksheet. Ensure staff or FA prepare worksheets when required.
•    Oversee the processing of all cancel & rebills, trade corrections and any other errors. Serve as the liaison between the FA and back office to resolve any problems. Follow-up until resolved.
•    Serve as the primary point of contact to assist in the resolution of Operations issues. Assist branch personnel to troubleshoot and communicate issues to the appropriate department to ensure the accurate and timely resolution of the issue. Follow through until resolved.
•    Participate in various weekly and monthly meetings. Disseminate information to appropriate personnel. Implement any policy and procedural changes.
•    Assist BM with the management office expenses. Review and approve all invoices, office and FA expenses and submit to accounting for payment. Input expenses into an Excel spreadsheet to compare spending on a month to month basis. Review monthly P&L or Income and Expense reports if requested.
•    Assist BM with the annual budgeting process. Assist brokers with capturing a true budget or projection of annual production that needs to be generated.
•    Review travel and expense reports.
•    Plan and execute various events for the branch(es).  Events include the Holiday Party, Branch Goal Get Together, summer party, customer appreciation, etc. 
•    Oversee the approval of advertising for the branch(es). Work with the advertising department on all advertising and promotional items to include ads, brochures, invites. Present new ideas to promote D.A. Davidson. Obtain Regional Supervisory approval as required.
•    Maintain office files in compliance with company policies and procedures, branch standardization policy and industry rules and regulations. Respond to requests for files during the annual Branch Compliance Review/Exam. Oversee the maintenance of the centrally located files in the receptions area for retention accuracy and content.
•    The Branch Manager may delegate certain supervisory items to the Branch Operation Manager as indicated on the “Delegation of Duty Log” for Principal licensed Branch Operations Manager.
•    Investigate and review all customer complaints. Report findings to proper authorities. Follow through until resolved.
•    Serve as contact person for office maintenance issues, continuity plan, keys, locks, card keys, etc. Maintain building leases.
•    Oversee the maintenance of the storage room, copy centers, shredding bins, kitchen and supplies.
•    Serve as the liaison to the IT department –hardware and software.
•    Perform any other duties and special projects as necessary.

What we offer:
Competitive salary plus excellent benefits and perks including, but not limited to:  
•    Medical, Dental and Vision
•    Company 401(k)and ESOP contribution 
•    Generous sick, vacation, and maternity/parental leave
•    Paid holidays
•    Professional Development Opportunities
•    Tuition Reimbursement ($15,000 lifetime cap)
•    Discounted personal insurance including home, auto and recreational vehicles
•    Davidson Day of Giving – Our tradition of positively impacting communities in which we live and work.  

The potential base pay hiring range for this role is $110,000 - $120,000 annually. The compensation offered will be determined on a case-by-case basis considering a variety of factors including, but not limited to, the skills, relevant work experience, and geographic location of each specific candidate.

At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ACKNOWLEDGMENT

Please answer all questions carefully.  By submitting this application for employment, I certify that all of the above information is true and complete and I understand that any falsification or omission of information made by me may disqualify me from further consideration for employment or, if hired, may result in my termination of my employment at any time during the period of my employment, regardless of the amount of time that has passed. California applicants, please see D.A. Davidson’s California Resident Privacy Policy.