Call center agent

Job Description

Job Description

Job Title: Call Center Agent

Location: Phoenix, AZ (100% Onsite)

Local Candidates Preferred

We are seeking a Call Center Agent to provide customer support and assistance through inbound and outbound calls while delivering excellent customer service. The ideal candidate will handle customer inquiries, resolve issues, document interactions, and maintain professionalism in a fast-paced environment.

• Respond to inbound and outbound customer calls professionally and efficiently
  
• Provide information regarding services, programs, accounts, applications, or requests
  
• Document customer interactions, inquiries, and resolutions accurately in systems
  
• Resolve customer concerns and escalate unresolved issues when necessary
  
• Maintain service levels and meet call handling performance metrics
  
• Process requests, update records, and enter data into internal systems
  
• Assist customers via phone, email, and other communication channels as needed
  
• Follow agency policies, procedures, and confidentiality requirements
  

• 1–2+ years of call center and/or customer service experience
  
• Strong verbal and written communication skills
  
• Experience handling high-volume calls in a fast-paced environment
  
• Proficiency with Microsoft Office and data entry systems
  
• Strong problem-solving and customer service skills
  
• Ability to multitask and maintain professionalism under pressure
  
• High School Diploma or equivalent required