Customer Service Representative

Job Description

Job Description

AEG Petroleum LLC, based in Amarillo, TX, is a growing family owned and operated petroleum distributor. We are looking for a highly motivated Customer Service Representative to join our Pampa team and contribute to our continued success. Our commitment to customer service, reliability, and safety has set us apart serving the agriculture, oil field, industrial, fleet and government accounts throughout the tri state area and beyond.

Job Summary:

The Customer Service Representative supports our warehouse in daily operation procedures to run smoothly. Therefore, he or she needs to have superb time management and organizational skills. The candidate will be comfortable with general office operations, including electronic correspondence, filing, taking/entering customer orders, invoicing, and entering payments. Our Customer Service Representative is one of the faces of our organization and therefore should have good people and communication skills to best work with our customers.

Key Responsibilities:

·         Greet and assist visitors, clients, and vendors in a professional, friendly manner.

·         Maintain a clean, welcoming, and professional reception area.

·         Answer incoming customer inquiries via phone, email and in person.

·         Assist Customers with product information, pricing and availability

·         Process orders, returns, and exchanges accurately and efficiently

·         Provide clerical and administrative assistance to warehouse staff and management.

·         Prepare, edit, format, and send documents and correspondence.

·         Maintain electronic and paper filing systems.

·         Support data entry, recordkeeping, and company documentation.

·         Assist with maintaining and ordering office inventory.

·         Process and distribute invoices, work order and field tickets.

·         Resolve customer complaints professionally

·         Collaborate with the sales team to meet customer needs

·         Conduct data entry tasks

·         Run daily sales, orders, and payment reports to send to upper management

Qualifications:

·         High school diploma or equivalent - 1+ year of receptionist, administrative, or customer service role

·         Excellent phone etiquette

·         Strong verbal and written communication skills

·         Proficient in Microsoft Office Suite, G-Suite, and computers

·         Proficiency in cash handling procedures

·         Strong date entry skills with attention to detail

·         Strong organizational and multitasking skills with attention to detail

·         Professional demeanor and ability to work effectively with all levels of staff, customers, and vendors

Benefits:

·         401 (k) and matching

·         Health, Dental, Vision and Life Insurance

·         Paid time off

·         Paid on the job training

AEG Petroleum, LLC based in Amarillo, Texas, is a family owned and operated petroleum distributor. Our commitment to customer service, reliability, and safety has set us apart. AEG Petroleum, LLC serves agriculture, oil field, industrial, fleet, and government accounts throughout the tri-state area and beyond. We pride ourselves on supplying advanced petroleum products while continuing to value customer relationships.

Company Description

AEG Petroleum, LLC based in Amarillo, Texas, is a family owned and operated petroleum distributor. Our commitment to customer service, reliability, and safety has set us apart. AEG Petroleum, LLC serves agriculture, oil field, industrial, fleet, and government accounts throughout the tri-state area and beyond. We pride ourselves on supplying advanced petroleum products while continuing to value customer relationships.