Assistant Manager

Job DetailsJob Location: Adrian Theatre - Adrian, MI 49221Position Type: Part TimeEducation Level: High School Diploma/GEDTravel Percentage: NoneJob Shift: Days/Nights/WeekendsJob Category: Customer ServiceInformation The Assistant Manager position is an integral part of the success of our team. A detail-oriented and collaborative leader who is driven by results and has a passion for movies and guest service. The Assistant Manager leads by example in all areas, upholding, guiding, and supporting others in company values, programs, policies, and procedures. They carry building keys and maybe responsible foropening and closing the building, managing shift operations end-to-end, and ensuring our guests enjoy a perfect movie-going experience every time. Key Accountabilities Understand andassistwith the execution of operational policies and procedures including labor, cost of sales, revenue control, speed of service, and guest satisfaction. Assume the role of Manager/Mentoron Duty (MOD) whenrequired, overseeing all aspects of daily floor operationsand actively coach and mentor the team members Encourages and requires behaviors that align with thecompany’score values and purpose. Assign tasks and responsibilities to team members and provide follow-up to ensureefficientoperations. Assistwith opening and closing the building, completing nightly closing paperwork, and preparing shift deposits. Monitor guest satisfaction and consistentlyidentifyopportunities to enhance the movie-going experience. Engage in guest recovery situations, acting as a resource for questions, comments, and concerns from all guests. Assistwith theselection, training, development, and overall employment experience of staff. Follow work safety guidelines and ensure all staff members are aware of and adhere to safe work practices. Assistin the maintenance of proper emergency, safety, and security procedures. Ensure the theatreremainscompliant with all applicable state and federal regulations, including labor laws, health and safety codes and accessibility requirements. Assistwith other issues related to Daily Floor Management as needed. Qualifications Previouscustomer service and leadership experience require Proventrack recordin a leadership role within a fast-pacedenvironment 1-2 years of theatre experience preferred Strong commitmentto delivering high-quality service in a guest-focused environment Abilitytoidentifysolutions, improve efficiencies, and drive results Comfortable working in a fast-paced, results-oriented environment Proficiencyin Microsoft Word, Excel, and PowerPoint #J-18808-Ljbffr