Front Desk Associate

Job Description

Job Description

Description:

Job Purpose

Serve as the primary point of contact for patients, ensuring a seamless and professional experience from check-in through check-out while supporting scheduling, registration, and administrative processes.

Duties and Responsibilities

Patient Check-In

· Greet patients and verify demographic and insurance information to ensure accurate registration and billing processes

· Collect copayments and outstanding balances in accordance with practice policies

· Apply credits and send TEs to patients with refunds

· Ensure completion of all required forms and documentation prior to the patient visit

Patient Check-Out

· Schedule follow-up appointments and procedures in alignment with provider recommendations

· Provide patients with visit summaries, instructions, and next steps for their care

· Coordinate referrals and additional services as needed

· Complete patient forms (i.e. Return to Work, FMLA)

Scheduling and Access Management

· Answer incoming phone calls, voicemails, text messages, and EMR Portal messages

· Manage provider schedules to optimize appointment availability and reduce gaps

· Confirm appointments and communicate any schedule changes to patients in a timely manner

· Schedule follow-up visits for virtual visit appointments

· Process all walk-ins with Open Access forms

· Register online appointments into the EMR and verify insurance

· Schedule and verify FibroScan procedures

· Manage fatty liver class and participants

Customer Service

· Provide professional, courteous, and patient-centered service at all times

· Address patient concerns or escalate issues appropriately to ensure resolution

· Maintain a welcoming and organized front office environment

Other Duties

Performs other duties as assigned.

Flexible to cross-train in other positions within scope.

Required Qualifications

· High school diploma or equivalent

· Minimum of 1 year of customer service or administrative experience

· Strong communication and interpersonal skills

· Basic computer proficiency

Preferred Qualifications

· Experience in a medical office or healthcare setting

· Knowledge of insurance verification and scheduling processes

· Experience using EMR systems

Additional Information

Ability to multitask, manage high patient volumes, and maintain professionalism in a fast-paced environment.