Dental Assistant/Patient Relations Coordinator

Job Description

Job Description

Waterford Dental Team is growing, and we’re looking for a cross-trained pro who can do two things really well:

1. support great dentistry chairside, and

2. make patients feel taken care of from “hi!” to “you’re all set.”

If you’re a Dental Assistant who’s also interested in the front-office/business side (or already great at it), this role is for you. You’ll be the calm, capable connector between our patients and our practice. The person who can reassure a nervous patient and keep the schedule from turning into a puzzle missing three pieces.

Prior dental experience is required. This is a fast-paced, people-facing role where details matter and kindness matters more.

What You’ll Do

Patient Relations + Front Office

• Answer patient calls with professionalism and empathy (yes, even the “quick question” that is never quick)

• Schedule appointments, manage patient flow, and help keep the day running smoothly

• Check patients in and out with a welcoming, confident presence

• Document patient financial and insurance responsibility with 100% accuracy

• Collect payments for procedures performed and assist with past-due balances respectfully

• Proactively call patients who are due for service or need to book

• Use scheduling tools to fill cancellations and past-due appointments

• Support morning huddles and help the team stay aligned

Clinical Assisting

• Prepare patients for oral exams and assist clinicians with treatment and documentation

• Provide excellent chairside support and patient education

• Take digital radiographs/X-rays

• Assist hygienists and doctors with charting

• Take detailed notes and accurately record key information

• Adapt to a fast-paced environment while keeping quality high

• Learn dental software (or bring experience with it)

• Maintain a high standard of sanitization and comfort working in a sterile setting

Dental Lab + Back Office Support

• Sanitize operatories in accordance with CDC guidelines

• Instrument sterilization

• Stocking supplies and keeping rooms ready

• Check in lab cases and communicate with dental labs

• Assist with ordering supplies/inventory

What You Bring

• High school diploma or equivalent

• Completion of an accredited dental assisting program or equivalent experience

• Proficiency in dental terminology, procedures, and equipment

• Strong communication skills (verbal and written)

• Excellent organization and attention to detail

• Ability to multitask and prioritize confidently

• A team-first mindset and patient-centered approach

Benefits

• Dental benefits (including immediate family)

• Health insurance + 401(k)

• On-the-job training

• Paid time off

• No weekends

Ready to join a team that cares about patients (and each other)? Apply to Waterford Dental Team and let’s make dental visits feel a little more human.

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