Operations Support Officer - Juvenile

Job Description

Job Description

General Definition:

• This is administrative work involving jury management, overseeing the development of Court lists, monitoring and administering the Court list and assigning matters to judges for disposition. A position in this class gathers and maintains data on all types of cases including juvenile, civil and criminal matters. A position in this class also monitors caseflow and recommends policies and procedures designed to improve caseflow. A person in this position serves as the contact person for inquiries from other Court systems, County offices, judges, members of the bar and the general public. A position in this class reports directly to a higher level Court operations position.

Typical Examples of Work:

• Plans, prepares and monitors the flow of all cases throughout the Court system, suggests programs to the Court which are designed to improve caseflow management and expedite the disposition.
• Assigns work to the Calendar Control Officers.
• Schedules all Court proceedings for the judges.
• Monitors case dispositions.
• Gathers and analyzes statistical data.
• Assigns cases to Judges.
• Plans, assigns and reviews the work of clerical personnel engaged in preparing juror summons and vouchers, determines number of persons needed for jury duty taking into consideration number of postponement of jury duty and directs appropriate response, explains requirements and procedures to jurors, assists jurors in resolving problems that develop as a result of their service.
• Investigates and resolves problems and complaints regarding scheduling and/or operational issues.
• Performs related work as required.

Required Knowledge, Skills & Abilities:

• Thorough knowledge of caseflow practices and procedures as found at the Court of Common Pleas level.
• Thorough knowledge of jury management, including laws, regulations and guidelines.
• Knowledge of the methods, techniques and operating procedures commonly used in Court scheduling work.
• Skill in establishing priorities, balancing competing interests and coordinating many schedules.
• Ability to plan and assign the work of clerical personnel engaged in Court support work.
• Ability to gather, analyze and summarize statistical information.

Acceptable Training & Experience:

• Education equivalent to completion of a Bachelor's degree program with course work in business, public administration or a closely related field.
• Two years of administrative experience in a legal, governmental or judicial organization.
• Any equivalent combination of acceptable training and experience which has provided the knowledge, skills and abilities cited above.