Warehouse Supervisor

Warehouse Supervisor

Supervises the team, ensuring flawless operational execution, developing a strong and reliable team infrastructure, technical expertise, knowledgeable and promotable personnel while constantly driving efficiency, compliance with all customs regulations and company policies, profitability and growth; supporting our Vision and Mission Statement, making our promise real to all our employees and customers.

Key Deliverables:

Monitor the following key metrics and support to achieve the expected results:

• People: 100% Timely Reviews and One on Ones.
• Operational Excellence: Gross and Net Performance improvement.
  • Timely RLS. Use UCE/HOLDs as required (Gross-Net Performance).
  • Daily Performance Monitoring (Net-Gross Performance).
  • Timely Warehouse Receipt (Freight Arrived to Entrada Log).
  • Timely Previo Completed (Entrada Log to Previo Completed).
  • Work order ready to load complete (WO Ready to Yard Out).
  • Outbound shipments, continuous focus in reducing dwell times (FA to RLS).

Administration and Personnel Management:

• Follow the 10 Critical Success Factor and 'What's expected of a Supervisor' guidelines.
• Ensure that company controls, policies, procedures, processes, are understood and applied Supports Manager managing capacity by ensuring that the team is structured and organized; consider expected growth and volume spikes.
• Oversee all aspects of warehouse staffing, including warehouse staffing capacity impacting the team.
• Ensure employees have a PDP as per their skills and expertise. Develop your number 2. Assist the manager in identifying talent.
• Conduct daily huddles to promote teamwork and cohesiveness in the department.
• Hold regular individual check-ins for coaching and mentoring; provide and seek feedback.
• Ensure all needs and tools required are available for the team to be successful in all areas.
• Ensure coverage of operations with staff who have the appropriate certifications.
• Oversee proper onboarding of new staff and continuous training of all employees within the team.
• Team members to complete 52-hour training per year (4.33 per month) and required training timely.
• Support all Corridor TBP Employee Satisfaction initiatives.
• Escalate issues to Operations Manager or MX Customs Manager, Distribution Manager as needed.

Key Responsibilities:

Operational Excellence:

• Monitor and continuously improve service execution according to operational milestones:
  • Reduce Dwell Times (Freight Arrived to Release | Gross Performance).
  • Timely Warehouse Receipt (Freight Arrived to Entrada Logged).
  • Timely Previo Completed (Entrada Logged to Previo Started; Previo started to Previo completed).
  • Workorder Ready to Load complete (WO Ready to Loaded; Loaded to Yard Out).
• In collaboration with Operations Manager, increase productivity by contributing to the implementation and optimization of systems and tools with the goal to increase SPP.
• Daily monitoring of Previo and Data Entry discrepancy report to meet expectation.
• Supervise prevent, and resolve inventory, over/short/damage, process.
• Actively monitor gross and net performance and drive efficiency through continuous improvement in all cycle times (Timely RLS, Weekly Performance Monitoring).
• Utilize reports and monitors at the required frequency to effectively manage the operation.
• Maintain highest levels of compliance with all applicable regulations by being the subject matter expert and staying updated with changes; educating staff as needed.
• Share execution results with Operations Manager weekly, address concerns and communicate changes.
• Monitor and improve key District Excellence metrics.

Customers and Business Development:

• Maintain and develop relationships and business opportunities with existing customers in collaboration with account management team.
• Work with T&I and account management to make certain that customer requirements are properly documented (SOPs), understood and implemented for proper processing and invoicing by the team.
• Work with Trade Compliance manager to understand trend discrepancy root causes and implement necessary corrective actions.
• Responsible for overall Distribution/Warehouse safety.

Financial Excellence:

• Ensure compliance of all financial related policies, including our credit policy.
• Supervise to ensure timely and accurate billing.
• Supervise to ensure that billing packages are timely sent (IVM).
• Review all billed not paid and paid not billed items for proper handling and closing.
• Expense Control – Monitor capacity to avoid and control Over Time.
• Keep track of AR status and support with resolution, as necessary.

Security, Health and Safety

• Immediately report any unsafe condition or incident to the Branch Health and Safety representative.

Qualifications

To be the most effective in this position we are looking for the following skills and experience:

• Education: Bachelor's degree in foreign trade, preferred or equivalent convention of education and experience.
• 2+ years Supervisor experience.
• 2+ years of experience with distribution and/or warehouse operations.
• 2+years experience in MX Customs Brokerage, preferred.
• Exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment always prioritizing employee satisfaction.
• Strong interpersonal and communication skills, ability to communicate at all levels including presentations.
• Operational excellence and customer satisfaction oriented.
• Efficiency and continues improvement focus.
• Ability to relate and influence clients, service providers and employees at all levels.
• Problem solving and business analytical skills.
• Good time management skills.
• Good project management skills.
• Ability to complete work within standard procedures, guidelines and office policies.
• Self-driven personality.
• Strong computer skills, including knowledge of all Microsoft Office applications.
• English and Spanish fluency.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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