Service Technician

Job Description

Job Description

TRC is seeking a skilled Service Technician to support device testing, repair, and configuration for a tech-focused client in Norcross, GA.

Shift: 1st

Pay rate: $17/hr

Position Overview:

This hands-on role plays a key part in maintaining service quality, minimizing downtime, and supporting efficient device processing.

Essential Job Duties & Responsibilities:

• Identify issues with computers, laptops, and other related hardware, including problems with performance, software malfunctions, and hardware failures.
• Repair or replace malfunctioning components, such as hard drives, memory, screens, and power supplies. Perform hardware upgrades, including adding RAM or upgrading processors.
• Install, configure, and update operating systems, drivers, and applications. Resolve software-related issues and ensure that devices are running smoothly.
• Inspect devices for damage or defects upon receipt to ensure that all incoming units are assessed for any issues before repairs begin.
• Document repair issues and communicate with Project Leads.
• Provide troubleshooting support for customers and end-users experiencing technical issues after device repairs.
• Repackage and label repaired devices for shipping.
• Support continuous improvement initiatives and follow process guidelines.

Qualifications & Requirements:

• Previous experience in electronics repair or IT support preferred.
• Comfortable working with handheld devices, hardware, and software.
• Strong attention to detail and ability to follow technical procedures.
• Effective communication and teamwork skills.
• Soldering experience is a plus.
• High school diploma or equivalent; technical certification a bonus.
• Must be able to sit or stand for extended periods.
• Ability to handle small parts and tools with precision.
• Capable of lifting up to 30 lbs. as needed.
• Comfortable working in a technology repair environment.
• Must adhere to safety and operational protocols.