Solutions Architect

Overview

PURPOSE STATEMENT:

The Solutions Architect defines technical direction in support of IT strategy by translating business and technical needs into architecture specifications, solution designs, and implementation plans for enterprise systems. Targeted solutions include integration and data platforms, automation, and AI-enabled capabilities. This role also leads in the development and maintenance of these capabilities.

The Solutions Architect will also partner with clients to specify, design, implement, and maintain targeted technology solutions that support departmental continuous improvement initiatives.

Responsibilities

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

Business Partnership & Solution Delivery

• Collaborate with business stakeholders to identify opportunities and deliver technology solutions that improve business performance and operational efficiency by:
  • Serving as a trusted technology advisor and advocate for business needs.
  • Analyzing business requirements and processes and translating them into scalable technology solutions.
  • Identifying opportunities for process improvement, automation, artificial intelligence (AI), and digital transformation.
  • Recommending and implementing appropriate technologies, cloud services, and business applications.
  • Leading technology projects and initiatives, including planning, stakeholder communication, vendor coordination, change management, and solution delivery.

Solution Architecture & Technology Governance

• Participate as a core member of the Architecture Review Board (ARB) by:
  • Designing solution architectures that align with business objectives, enterprise standards, cybersecurity requirements, and support models.
  • Defining integration approaches, APIs, data flows, identity management, and interoperability between systems and cloud platforms.
  • Assisting in the development and maintenance of technology strategies, standards, and roadmaps.
  • Evaluating emerging technologies and recommending solutions that provide measurable business value.
  • Promoting the secure, responsible, and effective use of cloud, data, automation, and AI technologies.

Operational Excellence

• Contribute to overall IT operational excellence by:
  • Providing cross-functional support and backup coverage for application team members as needed.
  • Assisting with application support, production issue resolution, system maintenance, and operational activities.
  • Participating in major incident response, problem management, root cause analysis, and service restoration efforts.
  • Supporting IT governance, compliance, audit, cybersecurity, and IT General Controls (ITGC) activities.
  • Contributing to documentation, knowledge transfer, process standardization, and continuous improvement initiatives.
  • Collaborating with the Service Desk, Infrastructure, Security, and Business Applications teams to maintain reliable and secure technology services.

OTHER FUNCTIONS/RESPONSIBILITIES:

• Complies with all safety rules and cooperates in the fullest in the promotion of safety and safe work habits, to include the reporting of any unsafe conditions or acts. Maintains all EH&S training on a current basis.
• Complies with all applicable corporate and Hawaii Gas policies and procedures.
• Maintains assigned work area and equipment in a clean, orderly and safe manner; performs housekeeping duties as required and/or instructed. Works in a safe and responsible manner.
• Performs all other related duties as instructed by supervisor/manager.

Qualifications

Required Education:

• Bachelor's degree in Computer Science, Information Technology, Management Information Systems, Software Development, or equivalent work experience.

Required Work Experience:

• Five years of experience analyzing, designing, implementing, and supporting enterprise technology solutions.
• Experience with enterprise applications, systems integration, APIs, data flows, and solution delivery.
• Experience with Microsoft Azure, Microsoft Entra ID, SQL databases, and cloud-based technologies.
• Knowledge of cloud architecture, cybersecurity, data governance, identity management, and enterprise integration concepts.
• Familiarity with AI, intelligent automation, and digital transformation initiatives.
• Experience leading technology projects or solution implementations.
• Proficiency in Microsoft 365 applications including Word, Excel, Project, Visio, PowerPoint, and Teams.

Preferred Work Experience:

• Experience in energy, utility, or other regulated industries.
• Experience with Microsoft Azure, SaaS, PaaS, and IaaS solutions.
• Experience with enterprise integrations, REST APIs, ETL processes, and enterprise data platforms.
• Experience implementing AI-enabled, automation, or digital transformation solutions.
• Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate).
• Knowledge of SQL, Python, PowerShell, and low-code development platforms.

Preferred Licensure, Certification, Registration or Designation:

• International Institute of Business Analysis (IIBA®) certification (ECBA™, CCBA®, or CBAP®).
• Project Management Professional (PMP®). Certified Associate in Project Management (CAPM®), or equivalent.
• Microsoft: Azure Fundamentals (AZ-900).
• Microsoft: Azure AI Fundamentals (AI-900).
• Microsoft: Power Platform Fundamentals (PL-900).
• Agile, Scrum, Product Owner, or equivalent certification.