Director I, Client Delivery

Director Of Revenue Cycle

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

The Opportunity:

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Director is responsible for day to day client operations and the planning, development, and implementation of policies, objectives and initiatives for acute or physician revenue cycle activities including outsourced vendors, clients and in-house functional areas of Patient Access (including but not limited to Patient Scheduling, Pre-Access/Registration, Registration Admissions, and Financial Counseling), Health Information Management (including but not limited to Site Medical Records management, Release of Information, Transcription), and Patient Financial Services (including but not limited to Billing, Charge Master/Revenue Integrity, Insurance Follow-Up, Customer Service, Cash Posting, Denials Management, Payment Variance, and Collections). This position reviews and implements systematic approaches to maximize revenue and cash flow and to ensure results are consistently delivered. As the face of Ensemble, this person is responsible for forming and nurturing relationships with the client and meeting client performance expectations through influence and direction of client and Ensemble operations. This position is required to communicate organizational values and positive leadership to all associates within the organization. Position is responsible for

Job Competencies:

• Leadership Decision Making
• Coaching & Building Talent
• Delegation
• Leading Teams
• Executive Communication
• Program/Project Management

Essential Job Functions:

• Customer Obsession
• Embracing New Ideas
• Striving for Excellence
• Articulates in writing plans with client deliverables, timelines, outcomes, and actions
• Monitors bad debt and identifies process issues/improvements in areas such as registration, upfront collections, Medicaid eligibility
• Identifies gaps in client support/performance and proposes solutions (e.g., technology, services, processes) to drive performance improvement
• Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results.
• Participates and leads program level meetings with program stakeholders.
• Works closely with CFO and other client leadership to support analysis, reporting and service line development
• Acts as Client Revenue Cycle expert and ensures prompt communication of emerging changes related to payer policies, contracting, regulatory updates and compliance requirements
• Assists client leadership in understanding revenue cycle processes, metrics, tools, and reports.
• Facilitates monthly client meeting to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs
• Promptly escalates operational and/or client concerns to Ensemble leadership.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications:

Legally Required License / Certification (Ex: MD, RN, LPN, etc.) ONE CERTIFICATION PER FIELD

Ensemble Required License / Certification (Ex: CRCR) ONE CERTIFICATION PER FIELD

CRCR

Or other approved job relevant certification.

Desired Work Experience:

Job Experience

People Leadership Experience

3 to 5 Years

• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Desired Education:

Education Level

Preferred Area of Study

Bachelors Degree or Equivalent Experience

Business

• Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams.

• Demonstrates emotional intelligence while recognizing the needs of others.

• Ability to coach and develop others.

• Uses data to make informed decisions.

• Comfortably works with executives at all levels.

• Exhibits executive presence.

• Achieves results through effective leadership.

• Ability to travel at least 75% of the time (Ohio, Kentucky)

Working Conditions:

• Environment
• Applicable
• Requires Long Distance or Air Travel
• Yes
• Requires Travel to Various Work Locations by Car
• Yes
• General Office Environment or Work From Home
• Yes
• Clinical Environment - (Exposure to common hazards present in a healthcare facility including but not limited to; blood and other infectious materials, latex products, physical altercations and verbal abuse, high noise levels, and bright lights)
• No

Physical Requirements:

• Physical Demand
• Task
• Frequency
• Lifting/ Carrying 50 lbs or less
• Rarely
• Lifting/ Carrying 51 lbs or more
• Never
• Push/ Pull 50 lbs or less
• Rarely
• Push/ Pull 51 lbs or more
• Never
• Stoop, Kneel
• Never
• Crawling
• Never
• Climbing
• Never
• Balance
• Never
• Bending
• Rarely
• Manual Dexterity ( Hand / Eye Coordination)
• Frequently
• Perform Shift Work
• Never
• Repetitive Hand / Arm Movement
• Frequently
• Work Position
• Task
• Frequency
• Sitting
• Frequently
• Walking
• Occasionally
• Standing
• Occasionally

Ensemble Health Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

Join an award-winning company

• Five-time winner of "Best in KLAS" 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplace