Aftermarket Sales Specialist/Social Media Manager

Job Description

Job Description

Aftermarket Parts Sales Representative / Social Media Manager

Company: Freedom Forged 4x4
Location: Chicagoland
Employment Type: Full-Time

Freedom Forged 4x4 is seeking a driven, organized, and customer-focused Aftermarket Parts Sales Representative / Social Media Manager to own the full customer journey—from first inquiry to keys-back handoff—while also owning and executing our social media presence.

This role blends hands-on sales execution , customer relationship management , and brand storytelling . You are not just quoting parts—you are responsible for the entire experience, the outcome, and the reputation of the Freedom Forged brand.

If you are detail-oriented, confident with customers, fluent in off-road aftermarket products, and comfortable being the face and voice of a growing brand, this role is for you.

You will own the full sales cycle , end-to-end:

• Serve as the primary point of contact for aftermarket parts and installation customers

• Qualify customer needs and recommend appropriate products and build paths

• Build detailed, accurate quotes (parts, labor, lead times, deposits)

• Present quotes clearly and confidently, addressing objections and questions

• Secure deposits and schedule work with the shop team

• Coordinate internally with technicians, shop foreman, and parts suppliers

• Proactively communicate updates, delays, and changes to customers

• Ensure all parts are ordered, received, and staged correctly

• Conduct vehicle check-in and check-out with customers

• Perform final walk-throughs of completed builds

• Hand the customer back their keys and ensure satisfaction before departure

• Follow up post-install to confirm quality, address issues, and reinforce trust

You own the experience from quote ? build ? keys-back. No hand-offs, no excuses.

• Meet or exceed monthly sales targets

• Maintain clean, accurate CRM records for all leads and customers

• Track close rates, average ticket value, and follow-up effectiveness

• Identify upsell and add-on opportunities aligned with customer goals

• Represent Freedom Forged 4x4 professionally at all times

You will own the day-to-day execution of Freedom Forged 4x4’s social media presence.

• Capture in-shop content (photos/videos of builds, installs, deliveries, behind-the-scenes)

• Create and publish posts across platforms (Instagram, Facebook, TikTok, etc.)

• Highlight builds, customer rigs, American-made products, and shop culture

• Maintain a consistent brand voice aligned with Freedom Forged values

• Respond to comments, messages, and inquiries promptly and professionally

• Engage with local community pages, customers, and industry partners

• Identify trends and opportunities to increase reach and engagement

• Support promotions, events, and special campaigns

• Coordinate content around major builds, trips, and milestones

• Track basic engagement metrics and growth

This is an execution role—not outsourced marketing. You are in the shop, in the builds, and in the content.

• Strong customer-facing communication skills

• Sales experience (automotive, aftermarket, or high-ticket retail preferred)

• Understanding of off-road vehicles, parts, and build processes

• High attention to detail and follow-through

• Comfort managing multiple customers and builds simultaneously

• Confidence creating basic photo/video content on a smartphone

• Strong organizational and time-management skills

• Experience in aftermarket automotive sales or service advising

• Familiarity with Jeeps, trucks, overlanding, suspension, wheels/tires, accessories

• CRM or shop management software experience

• Prior social media management or content creation experience

• Customers feel informed, confident, and taken care of from start to finish

• Quotes are accurate, clean, and profitable

• Jobs flow smoothly from sales to shop to delivery

• Social media consistently reflects real builds, real quality, and real pride

• The Freedom Forged brand grows in trust, visibility, and reputation

• Competitive base pay + performance-based commission

• Opportunity for growth as Freedom Forged 4x4 expands

• Hands-on role in building one of the top off-road shops in the Midwest