Registration Representative

Patient Registration Specialist

To perform the work necessary to process an accurate and efficient hospital patient registration and secure the necessary supporting documentation.

Responsibilities

• Prioritizes the accurate identification of all patients, committing to using precise approaches in order to verify patient identity and assure the proper matching and/or creation of the patient record. Communicates duplications or deviations from standards to appropriate parties and timely manner.
• Gathers and records complete demographic and financial information to accurately register or pre-register all patients into the hospital information system. Demonstrates knowledge of complete patient processing workflow and expedites transactions to assure patient safety.
• Maintains room/bed/location control, admissions notifications and authorization numbers (as appropriate) in cooperation with designated staff. Ensures necessary consent forms are signed and properly maintained in the record.
• Maintains current knowledge of insurance regulations, payor billing sequences, proper documentation of prescription orders and the assignment of physicians to all visits. Applies the use of all available resources to properly verify insurance. Assures thorough documentation is applied on all visits.
• Effectively communicates with the patient regarding copay/deductible responsibilities (as appropriate) as well as furnish the patient with all required consent forms in a concise and informational manner. Assures the patient receives all required compliance documents including, but not limited to: Patient Bill of Rights, Privacy Practices, Advanced Directives, NYS Your Rights, Patient Portal, Surprise Bill Disclosure and the Observation Notice, among others.
• Recognizes and analyzes customer needs and expectations, accommodating patients and families in ways that facilitate efficient registrations with high levels of customer service.
• Promotes positive relationships within and among other departments, patients, clinicians, physicians, and support staff to enhance services to our patients. Communicates effectively within the department and between shifts in an effort to keep staff properly informed.
• Promotes/portrays a high level of professionalism, both technically and personally. Possesses strong work ethic and exhibits optimism. Adheres to the departmental dress code policy and maintains a professional appearance and positive attitude.

Qualifications/Requirements

Experience

• Customer Service, Computer/Data Entry, prior Clerical Experience (health care desired) preferred

Education

• High School Diploma or Equivalent

Other

• Medical Terminology preferred, minimum typing skills of 30 WPM, Windows 95 Typing proficiency.