Service Coordinator

Service Coordinator

Kanawha Scales & Systems (KSS) is a leader in industrial weighing, measurement, and automation solutions, supporting customers across manufacturing, mining, utilities, logistics, aerospace, defense, and energy. For decades, we've built our reputation on technical expertise, reliable service, and a simple philosophy: take care of our customers and take care of our people.

At KSS, our people are what set us apart. We offer competitive pay, strong benefits, and ongoing training to support long-term growth. As we continue to expand, we provide real opportunities for employees to develop their skills, advance their careers, and make an impact.

Kanawha Scales & Systems, LLC is seeking a Service Coordinator to support our Ohio operations, based in Harrison, OH. In this role, you will be responsible for coordinating service activities, supporting field technicians, and ensuring a high level of customer service in a fast-paced environment. This position serves as a key support function for the Service Manager.

Duties & Responsibilities

• Field all service-related phone calls and efficiently schedule technicians to complete all required service work, tasks and preventative maintenance contracts
• Notify customers in advance to maintain our service schedules
• Maintain accurate records of service activities, including service requests, work orders, and client communication Allocate and schedule service technicians based on skill set, availability and geographic location to optimize service delivery and minimize response time
• Create SO's (service orders)
• Order necessary parts to fulfill service jobs and replenish inventory.
• Ensure job tickets include correct pricing information to support timely and accurate customer invoicing.
• Maintain comprehensive service records, including ISO documentation and calibration certificates.
• Request POs from customers when necessary
• Track technician expenses
• Manage and update the technician call-out schedule to ensure appropriate coverage

Requirements

Qualifications & Education

• High School Diploma or equivalent
• Proven initiative and positive attitude
• Highly dependable and reliable
• Ability to work overtime when required
• Ability to pass a drug test and background check
• Strong computer skills including ERP systems, Word, and Excel

Preferred Skills

• Strong multitasking ability
• Excellent organizational skills
• Service-related or dispatch background
• Working knowledge of INFOR, ISO/Quality Management System

Position Type & Schedule

• Full-time position
• Monday through Friday, 7:30am-4:30pm.

Physical Requirements

While performing the duties of this job, the employee is frequently required to sit, talk, and hear; use hands to finger, grasp, handle, or operate tools and equipment. The employee may occasionally be required to stand, walk, reach, balance, stoop, kneel, crouch, and lift, push, or pull objects up to 50 pounds. Specific vision abilities include close vision and the ability to adjust focus.

Benefits & Compensation

KSS offers a competitive benefits package, including:

• Medical insurance through / Highmark
• FSA & HSA healthcare options
• Dental and Vision insurance
• Short-Term & Long-Term Disability
• Basic & Voluntary Life and AD&D insurance
• Critical Illness, Accident, and Hospital Indemnity plans
• 401(k) with 4% company match
• 80 hours of Paid Time Off (PTO)
• Company-provided PPE

Additional Information

This job description is not intended to cover all duties, responsibilities, or activities required of the employee. Responsibilities may change at any time with or without notice.

Proof of authorization to work lawfully in the United States is required.

Kanawha Scales & Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.